New Report Reveals That Large Organizations Are Unsure Of How To Embrace End-User Computing

NEW YORK, Oct. 6, 2015 /PRNewswire/ -- Dimension Data, the global ICT services and solutions provider, announced today that large organizations are immature when it comes to planning end-user computing initiatives, preferring to measure feedback instead of acting strategically. That's because they are unsure of how to approach the concept of end-user computing as a cohesive strategy, and how to manage the proliferation of devices and their associated security risks. At the same time, organizations around the globe are considering a more user-centric approach by introducing mobility concepts into their organization.

This is highlighted in a new report by Dimension Data, which surveyed 730 organizations employing 1000 or more staff in five regions of 11 countries across 14 industries. The research was undertaken to understand the challenges that CIOs are facing when it comes to adopting a user-centric approach to doing business, and to provide insights into strategies and habits influencing end-user computing.

According to the report, 44 percent of those organizations polled have incorporated enterprise mobility into a broader end-user computing strategy and have budget for end-user computing on multiple devices, while 13 percent have no end-user computing strategy in place.   

On average, it was found that end-user computing is 28 percent of the IT budget. The research indicates that almost two thirds (61 percent) of participants indicated that they are seeing ROI from end-user computing initiatives, with a further (65 percent) of organizations are seeing competitive advantage from their approach to end-user computing.

Jaco Hattingh, Senior Vice President for Enterprise Mobility at Dimension Data, says, "The global workspace is changing along with where and how people work and perform their business functions. We're seeing a growing number of organizations starting to embrace future forward working styles such as flexible time and the ability to work remotely, which includes accessing the corporate network."

¹Dimension Data sees enterprise mobility as the concept of connected intelligence – always on, always connected, seamless availability of resources, people and information.

Hattingh points out that giving end-users access to information via company portals signals that the right steps towards market maturity are being taken. "It's all about embracing the new workspace - the workspace for tomorrow."

Workspaces for tomorrow aims to empower individuals to choose different kinds of work settings that suit various types of activities. The goal is to provide a modern collaborative environment within innovative workspaces and new technology concepts that support flexible ways of working.

Other highlights in the 2015 Mobile Workforce Report include:

• Mobile IT management and mobile applications are top initiatives for 2016.
• An overwhelming number of respondents do not have a comprehensive management solution for both phones and tablets (32 percent) or utilize a siloed approach to manage both PCs and smart devices (31 percent).
• As expected, security is the single top priority component of EUC among almost half (43 percent) of respondents, followed by IT service management.
• The CIO is the most prominent driver of strategic mobility initiatives within the business. However, they remain in a reactive state when it comes to end user computing, and are struggling to act strategically.

Meanwhile, while the modern worker expects access to anyone, anytime and anywhere, 82 percent of organizations stated that a key obstacle facing end-user computing initiatives is protecting company data and providing a good user experience.

"It appears that the proliferation of employee-owned mobile devices has placed the IT department in a reactive state when it comes to management and enablement, leaving CIOs unable to respond strategically. Nevertheless, it's a vibrant and exciting time for end-user computing as organizations press ahead aggressively," Hattingh adds.

The full results of the 2015 Mobile Workforce Report will be released on October 20, 2015 during a live virtual event hosted by Scott Bales, a global leader in the cutting edge arena known as "The Digital Shift & Mobility". Visit www.workspacesfortomorrow.com/mobility to register.

About Dimension Data
Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group. Visit us at http://www.dimensiondata.com/en-US, Like us on www.facebook.com/DimensionDataAmericas or follow us @DimensionDataAM.  

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SOURCE Dimension Data

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