STAMFORD, Conn., Feb. 18, 2016 /PRNewswire/ -- Keeping employees engaged is an ongoing concern in the workplace. Disengaged employees cost the U.S. between $450 billion and $550 billion each year in lost productivity, according to Gallup. In order to remain successful, a company's engagement techniques and offerings must continue to evolve with its employees' needs and expectations.
According to a new study from 1to1 Media and Survey Monkey, only 30 percent of respondents said they are very motivated at work. The study is based on insights from 511 U.S. consumers surveyed in January 2016 and was conducted in partnership with Survey Monkey. Respondents were asked about their motivations, productivity, and if they receive praise at work. Other findings include:
- 36 percent said they are somewhat motivated, 11 percent said they're not so motivated and 8 percent said they're not motivated at all
- 23 percent can't recall the last time they were rewarded for their work
- 37 percent said they are equipped with the necessary tools to do their jobs
Employee motivation is one of the keys to delivering exceptional customer experiences, said 1to1 Media Editor Mila D'Antonio. "The correlation between engaged employees who go out of their way to help customers and make their experiences memorable and the organizations that actively engage and reward them is crystal clear," said D'Antonio. "Just look to some of the industry leaders like Apple and Zappos for evidence."
A large component of maintaining satisfied and engaged employees is understanding and acting on their needs. According to the study results, however 50 percent of the respondents said there's no clear growth path in place for them, 30 percent indicated their opinions don't count at work, and 27 percent said they feel there's a general lack of concern and care for their wellbeing.
While many of the results showed positive efforts being made toward employee engagement (30 percent said they receive praise a few times per month for their efforts), the results indicate that employers have room to improve.
"Employers have made great strides in their efforts to keep employees engaged. I believe we'll see vast improvements throughout 2016 as organizational issues and employee wellbeing become a focal point in business," said D'Antonio.
1to1® Media is THE online destination for customer strategy resources to help organizations optimize their customer experience and realize the greatest value from their customers. 1to1 Media provides resources including in-depth articles, infographics, blogs, webinars, and whitepapers that help senior executives to drive change and make customer-based initiatives the centerpiece of their strategies.
1to1 Media's Weekly Digest delivers best practices, trends, and articles that highlight customer-focused initiatives to drive bottom-line impact. 1to1 Media's annual awards programs, The Gartner & 1to1 Media Customer Experience Excellence Awards and the 1to1 Media Customer Champions, highlight excellence among organizations and individuals that take a customer-centric approach to improving their business. Subscribe to 1to1 Media's Weekly Digest.
Editor-in-Chief, 1to1 Media
SOURCE 1to1 Media