NTRsupport Helps Dragonfly Technologies Speed Remote Support from Cab in NYC to Mobile Executive En Route to Presentation in San Francisco

MSPs and IT Organizations Adopt SaaS from NTRglobal to Deliver Instant Remote Support to Mobile Workers Outside the LAN

Jun 30, 2010, 10:00 ET from NTRglobal

DALLAS and BARCELONA, Spain, June 30 /PRNewswire/ -- Managed service providers (MSPs), like New York-based technology consultancy, Dragonfly Technologies, are increasingly turning to on-demand remote support from NTRglobal. NTRsupport from NTRglobal helps MSPs ensure their customers have instant access to secure IT support, anytime, anywhere. "Internet-based next generation remote control tools allow organizations to reach a wider base of mobile end users who are working outside the LAN," said Terrance Cosgrove, Gartner research analyst. "Mobile users are more likely to need IT support than desk-based users, and they are much more difficult to support." In the case of Dragonfly Technologies the use of NTRsupport allowed the service provider to help a customer securely resolve a critical issue that ultimately helped the customer cinch a fourteen million dollar deal.

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Dana Friedman, CEO of Dragonfly Technologies, said: "At 7PM New York time while in a cab, I received a support call from a client about to give a presentation for a fourteen million dollar deal in San Francisco. Her laptop couldn't launch any applications except a browser. I told her to go to our company Web site, www.dragonflytech.com., choose 'Get Help Now,' and I 'took over' with NTRsupport remote control shortly after she got to our Web site. Using a laptop and a mobile broadband card, I ran Task Manager, saw what was in memory, killed unnecessary processes, watched applications launch, and ran MSConfig to ensure that there were no lethal processes running. We got rid of the problem, briefly explained what had gone wrong, and what not to do again. She made her presentation and won the business. NTRsupport helped to save the day."

About NTRglobal

More than 17,000 organizations rely on NTRglobal  to deliver enterprise-grade security and powerful integration with NTRadmin on-demand IT automation, system management and remote access and NTRsupport remote support for Windows PCs, Mac, Linux, iPhone, iPad, BlackBerry, Symbian OS platforms on servers, smartphones and mobile devices. NTRglobal SaaS is hosted from multiple data centers with fail-over capabilities to ensure robust performance and reliability. Follow us on Twitter @NTRglobal.