SAN JOSE, Calif., Nov. 29, 2016 /PRNewswire/ -- Numerify, a cloud-based analytics company focused on business insights for IT leaders, today announced an early access program for IT contact analytics. Numerify's IT Contact Analytics solution enables IT service desk teams to deliver operational improvements and identify key drivers of contact volume, agent performance, and business impact. With the addition of IT contact analytics to Numerify's suite of applications, business and IT leaders gain an unparalleled view of their organization's IT operations.
Numerify IT Contact Analytics provide complete visibility of the service desk environment by connecting leading contact center technologies and IT service management systems within a single, high-performance analytics platform. Role-based dashboards help drive alignment to improve executive communications, supervisor and agent evaluations, and agent coaching. Numerify developed the IT contact analytics solution in response to feedback from their customers, many of whom expressed significant challenges incorporating contact center performance into a unified view of their IT service operations.
"As contact centers play an increasingly strategic role, many organizations are discovering they lack the right tools and resources to demonstrate business impact. Centers need a way to analyze issues, identify root causes, and create new initiatives for performance management," said Lori Bocklund, the Founder and President of Strategic Contact. "A pre-built analytics application is invaluable in helping to define actions and quantify outcomes, as contact centers often lack the time or in-house talent."
Numerify began working closely with select customers on the Early Access Program (EAP) during the fall, and expects to offer general availability in early 2017. The company also plans to integrate additional data sources such as leading workforce management and business systems, which will broaden the scope of the solution to cover additional analytics use cases.
"As IT leaders accumulate more data and reports, it becomes a real challenge to glean valuable insights that increase transparency and identify opportunities for improvement," said Gaurav Rewari, Co-Founder and CEO of Numerify. "Numerify's IT Contact Analytics represent an important addition to our suite of applications, giving IT leaders the ability to increase contact center efficiency and improve service quality with precise insights delivered rapidly."
Numerify provides business analytics solutions that enable data-driven IT managers to optimize their operational performance. Our suite of pre-built solutions goes beyond reporting to deliver intelligence for service, operations, and development leaders. The cloud-based platform integrates and correlates data across a variety of IT systems and adjacent sources such as call center, HR, and financial applications. IT managers use these insights to drive innovation, improve service levels, strengthen business health, and deliver projects on time and within budget. Numerify's customer base includes Top 10 companies in the Retail, Travel & Hospitality, Healthcare, Food & Beverage, Media and Pharmaceutical industries. Headquartered in San Jose, Calif., Numerify is backed by Lightspeed Venture Partners, Sequoia Capital, Tenaya Capital, Silicon Valley Bank, and Four Rivers Group. For more information, visit www.numerify.com or follow @numerify.
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