O2 Czech Republic Upgrades Customer Communications With Scriptura Engage Technology and Pro Document Services

Jun 09, 2016, 08:00 ET from 02

PRAGUE and ANTWERP, Belgium, June 9, 2016 /PRNewswire/ --

O2, the leading telecom operator in the Czech Republic, has appointed Pro Document Services (Prague, Czech Republic) in partnership with Scriptura Engage (developed by Inventive Designers from Antwerp, Belgium) to implement a centralized OMS (Output Management System) as part of a strategic core IT infrastructure change plan. With this transformation O2 has the objective to significantly save costs, to improve its ability in responding to the high competitive market requirements and to better service and maintain its customer base.

The new OMS solution will generate and manage batches of invoices (and attachments) over 20 million pages per month as well as ad hoc documents for CRM, ordering and other agendas. Furthermore, it will manage both paper-based and digital customer communications in one central platform, Scriptura Engage, instead of the current systems. Entirely integrated within this digital-first communications platform Archiva, the high-performance and high-volume archiving solution created by Pro Documents Services, will enable automated digital archiving making the documents on-line accessible by users as well as customers.

The implementation by Pro Document Services has started in middle of 2015. By the end of 2016, O2 estimates to go live with the new invoicing and other processes.

Customer communication as strategic competitive advantage 

Mr. Radim Woznica, Head of Architecture, Analysis and IT Transformation department at O2 Czech Republic says: "The new solution brings O2 a robust platform enabling the telecom provider to compose and distribute complex and sensitive communications accurately, fast and through the customer's preferred channel. This is one way to improve customer experience, a key skill most disruptive players in the telecom business have in their DNA. Moreover, the platform makes sure that O2 is not only equipped to today's industry standards, but that it's also future-proof."

The power of a partnership 

The partnership between the services company in the Czech Republic and the software developer and vendor in Belgium goes way back and is to be called a smart, trending collaboration in today's globalized enterprise IT world. Joke Dehond, chairwoman of the board at Inventive Designers, adds: "It goes to show that the combination of state-of-the-art software and local servicing based on profound know-how and experience is a big win for organizations that need flexibility, personal follow-up and true collaborative engagement, given the fact that we as rather small but agile players in the Customer Communications Management (CCM) market won this and also other deal against larger, global competitors."

"Scriptura Engage greatly responds to the requirements for comprehensive, open-standards technology to acquire a truly centralized communications hub interacting with all core business agendas like billing, CRM and ordering," says Zbyněk Zbořil, Business Development Director and Co-owner of Pro Document Services, "and it allows us as an integrator to successfully fulfil our services assignment at our local customers."

About O2 Czech Republic 

O2 is the largest integrated telecommunications provider in the Czech market. At present the company operates close to eight million mobile and fixed accesses, which ranks it among the market leaders in fully converged services in Europe.

To users of mobile services in the Czech Republic O2 offers state-of-the-art HSPA+ and LTE technology. In 2012 and 2013, O2 completely altered the landscape of the Czech telecommunications playing field when the company, as the first operator in the country, opened its network to virtual operators, and, in spring 2013, revolutionized the market with its unlimited free rates.

O2 has the most comprehensive proposition of voice and data services in the Czech Republic, and it actively exploits the growth potential of the various business lines, especially ICT. O2 has access to the data centers, with a total floor area of 7,300 square meters, ranking the company among the leaders in hosting, cloud and managed services. These data centers are the only ones in the Czech Republic and in Central Europe to have TIER III certification.

With its O2 TV, the company is also the largest IP TV provider in the Czech Republic.

In Slovakia, where O2 has had operations since 2007, close to 1.7 million people had used its services at the end of 2014. O2 is presently No. 3 in the Slovak telecommunications market.

More info at www.o2.cz

About Pro Document Services 

Pro Document Services provides solutions for corporate organizations in the banking, insurance, telecommunication and utility markets. They offer an innovative approach to customer communication and digital document archiving.

Their specialists have been involved in a vast majority of the digital printing and multichannel communications projects that have been implemented across the Czech Republic in the past 15 years. This experience has provided us unique know-how and insight that allows for the design and delivery of add-value projects.

Our solutions are based on the latest technology combining Scriptura Engage (we are partner of Inventive Designer, leading innovator in customer communication technology, since 2010) with own technology: Archiva, making the high-volume digital document archive an integral part of the costumer communication platform, ProDoc Channel, automating business correspondence management in distributed agendas and IT environments, available also in cloud.

Pro Document Solution also focuses to excellence in Project Management, not only in own projects in Output Management. They developed ProMan, a complex system for project and resource management in multi-project environments used by customers in various business segments.

Their customers are market leaders in various segments, for example: Raiffeisenbank, Komerční banka (Commerce bank); Kooperativa Pojištovna, Vienna insurance Group (Insurance); Allianz (insurance), O2 Czech Republic (telecommunication); PRE (Prague Electricity), ČEZ (Czech Electricity Company); Centropol (utility and telecommunication) W.A.G Payment Solutions (payment solutions for vehicle fleets), Cash Direct (financial services); Optys (printing services).

More info at http://www.prodocumentservices.com/

About Scriptura Engage (by Inventive Designers) 

Scriptura Engage helps companies in utilities, banking and insurance improve their transactional customer communications by automating and simplifying the creation, delivery and interactivity of communications. It helps companies converting from pure print to multichannel and giving business users autonomy in - usually very IT and legacy bounded - tasks.

The software suite allows you to improve communication processes, reduce costs, and deliver highly relevant communications.

Scriptura Engage is developed by Inventive Designers, a Belgian based company operating in 32 countries and active on the market for over 20 years.

More info at https://www.scripturaengage.com and https://www.inventivedesigners.com

Media Contact:
Nathalie Sysmans, Marketing,
+32 425 40 00