PITTSBURGH, Aug. 9, 2016 /PRNewswire/ -- OnlyBoth today introduced its Customer Benchmarking Engine, a customer analytics software solution that uses SaaS companies' data to generate numerous comparative insights that motivate their customers to make improvements in the use of their solutions. By enabling SaaS companies to more intelligently communicate and encourage positive change at their customer sites, they can deepen customer relationships and reduce churn.
Unlike Customer Success Management software and spreadsheets that limit comparing customers to rankings and generalized industry benchmarks or averages, the Customer Benchmarking Engine also performs deep, comparative analysis on each customer, massively exploring comparisons and correlations across many dimensions, all automatically using artificial intelligence. Without this tool, customer success managers rely on their data scientists to do the analysis for them, resulting in delays and limited customer insights.
The Customer Benchmarking Engine is built on OnlyBoth's proprietary artificial intelligence technology, automating the searching, analysis and reporting of numerous comparative insights for each individual customer. The engine produces insights that show where customers of SaaS companies excel and where they can improve, empowering customer success managers to proactively suggest specific actions that can help improve their customer's business. SaaS customer success managers will realize more successful proactive customer outreaches, more valuable customer account reviews and more customer improvement actions.
"SaaS companies understand the critical importance of customer success management in retaining and expanding customer relationships," said Jim Berardone, chief customer officer, OnlyBoth. "With the introduction of the Customer Benchmarking Engine, OnlyBoth is empowering SaaS companies to make a difference in the health and success of each customer. By sharing valuable comparative insights for each customer, our clients can deepen customer relationships, encourage their customers to take action to improve, and increase retention rates to fuel the growth of their business."
Key features and benefits include:
- Easy customer search: Instead of slicing, dicing and drilling down through data hoping for a good insight, simply enter a customer name in OnlyBoth and get all their comparative insights instantly.
- Perfect English insights: No longer is it necessary to decipher complex graphs, charts and visualizations to spot an insight. OnlyBoth writes the insights in plain, to-the-point English paragraphs, ready to share with others.
- Deep, smart analysis: OnlyBoth goes much deeper than simple rankings, rudimentary correlations and industry averages. The artificial intelligence automatically pinpoints hard-to-find comparative insights as well as the easy ones by analyzing meaningful comparisons and correlations across many variables. It also explores the obvious and countless hidden ways that customers are similar and brings insights to the user's attention.
- Insight-driven actions: Actions must follow insights to get better outcomes. OnlyBoth gives the option to present the right recommended actions from success playbooks with each insight.
To learn more about the OnlyBoth Customer Benchmarking Engine, visit http://success.onlyboth.com.
OnlyBoth Inc. provides the industry's first commercial benchmarking engine, helping businesses offer comprehensive, automated benchmarking services to their end customers, based on their own solutions data. Founded in March 2014 by veteran entrepreneurs Raul Valdes-Perez and Andre Lessa, OnlyBoth combines machine discovery – algorithms that discover humanly-digestible knowledge – with natural language generation, making insights easy to read and share in perfect English. Business-services providers rely on OnlyBoth's breakthrough artificial intelligence to solve the usual flaws of benchmarking, such as narrow scope, bias, complexity, and scale, and uncover operational insights and areas for improvement. Learn more about OnlyBoth at http://onlyboth.com.