OpenText Leads the Messaging Services Market

Davidson Consulting positions OpenText as the market's top fax server and hybrid fax provider

Sep 11, 2013, 09:15 ET from Open Text Corporation

WATERLOO, Ontario, Sept. 11, 2013 /PRNewswire/ -- OpenText™ (NASDAQ: OTEX, TSX: OTC), the global leader in Enterprise Information Management (EIM), today announced that it has been named a leader across multiple categories in Computer-Based Fax Markets, 2012-2017, a recent report published by leading fax industry analyst firm, Davidson Consulting. Recognized as the #1 provider of fax servers, the #1 FoIP supplier and the #1 production fax server supplier, OpenText continues to strengthen its position as the market leader in messaging services, while moving to the forefront of the rapidly emerging hybrid faxing market forecasted to "more than double in size by 2017."1 In November 2012, Davidson Consulting also listed OpenText as the #1 provider of Enterprise Fax Service.2

"Our latest report reveals a number of important factors that vendors must heed in regard to fax service software. While FoIP, production fax, multifunction peripherals (MFPs), unified messaging, and portable faxing make the list, we anticipate that hybrid faxing will come to dominate the market in the near future," said Peter Davidson, president, Davidson Consulting. "As the overall leader in 2012, OpenText has built a solid foundation for success in the hybrid faxing market by consistently securing leadership status in key market segments."

Hybrid faxing, dubbed by Davidson Consulting as the "hottest part of the computer fax market,"3 combines systems of fax servers and hosted fax services4 and is becoming a highly attractive approach as more organizations are seeking to move to the cloud to increase efficiency and cost effectiveness in their fax communications. Businesses operating in the cloud can take advantage of faster deployments of solutions that solve real problems without having to manage capacity constraints inherent with most on-premises deployments.  

"We are thrilled that Davidson Consulting continues to identify OpenText as a leader in the fax market as it supports our goal in providing world leading messaging services that are comprehensive, compelling, and open. Our customers benefit from extensive deployment options, strong economics, and highly flexible solutions that can integrate seamlessly into their enterprise processes," said Gary Weiss, senior vice president, information exchange and cloud, OpenText. "Understanding that hybrid faxing is not just a trend to watch, but one to lead, we've combined the power and integration of OpenText's on-premises fax server, RightFax, with the flexibility and cost efficiency of OpenText's cloud-based fax service, EasyLink, to bring our customers the ultimate hybrid solution - RightFax Connect."

OpenText RightFax Connect helps organizations:

  • Save time and money – IT resources traditionally allocated to configuration, troubleshooting, and telephony management with RightFax fax server can be put towards other departmental needs. RightFax Connect also removes the need for a telephone infrastructure, eliminating typical faxing expenses such as telephone lines, fax boards, fax gateways and maintenance contracts, which can provide instant scalability and speedy deployment.
  • Keep faxes secure, private and traceable – RightFax Connect supports a number of secure communication protocols including VPN, IPSec, TLS/SSL, and HTTPS to help ensure data is protected, while at rest and in transit, and adheres to regulatory compliance requirements.
  • Control content – With an on-premises server, RightFax customers are in charge of their data and the location of the fax server where that data resides. This is important as data sovereignty holds that enterprise information is subject to the laws of the country where it physically resides -  laws that may define who has access to (and even ownership of) that information.

RightFax Connect is a key component of OpenText's Information Exchange (IX) offerings which provide market-leading document exchange, messaging, and notification services for businesses ranging from the smallest offices to the largest enterprises. OpenText Information Exchange can help deliver even the largest files swiftly, securely and reliably in the format of your choice, on-premises or in the cloud. These offerings in conjunction with OpenText ECM, BPM, CEM and Discovery strengthen and advance the OpenText Enterprise Information Management strategy designed to empower organizations to maximize the value of information and make better business decisions.

Download the Davidson Consulting Fax Market report today! A complimentary copy of the Computer-Based Fax Markets, 2012-2017 report by Davidson Consulting can be downloaded here:

Availability  OpenText RightFax, RightFax Connect and EasyLink Fax Services are available immediately directly through OpenText and through OpenText's global partners.

Learn more about OpenText EIM:

1,3, 4 Davidson Consulting, "Computer-Based Fax Markets, 2012-2017," Peter Davidson and Deborah Peckham, July 2013, page 5.

2 Davidson Consulting, "Fax Services, 2012-2017," Peter Davidson and Deborah Peckham, November 2012.

About OpenText OpenText provides Enterprise Information Management software that helps companies of all sizes and industries to manage, secure and leverage their unstructured business information, either in their data center or in the cloud. Over 50,000 companies already use OpenText solutions to unleash the power of their information. To learn more about OpenText (NASDAQ: OTEX; TSX: OTC), please visit: Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Copyright ©2013 Open Text Corporation. OpenText is a trademark or registered trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not exhaustive of other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text SA or other respective owners. All rights reserved. For more information, visit:

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