OpenText Named a Leader in Document Output For Customer Communications Management in Leading Analyst Firm Report

Independent Research Recognizes OpenText among 'Well-Balanced Leaders'

Jan 27, 2014, 09:00 ET from Open Text Corporation

WATERLOO, Ontario, Jan. 27, 2014 /PRNewswire/ -- OpenText™ (NASDAQ: OTEX, TSX: OTC), the global leader in Enterprise Information Management (EIM), today announced that it has been positioned as a leader in The Forrester Wave™: Document Output For Customer Communications Management, Q1 2014 report.


Forrester Research, Inc., defines Document Output for Customer Communications Management (DOCCM) as, "Software used to compose, format, personalize, and distribute content to support physical and electronic customer communications and improve the customer experience."1

Forrester forecasts that over the next five years, "DOCCM platforms will evolve toward broader communication needs and more tightly integrate with smart process apps built with advanced authoring, workflow, business rules, analytics, and integration with enterprise marketing platforms." Forrester cautions that, "Enterprises that maintain point solutions without adopting enterprise solutions will struggle to meet emerging customer experience expectations."2

Eleven vendors were selected for evaluation having demonstrated the ability to support interactive, on-demand, and structured document output segments, to provide innovative solutions for DOCCM, and to generate strong customer interest from Forrester clients through inquiry. The software providers were measured against criteria based on current offering, strategy, and market presence.

OpenText StreamServe was assessed on multiple levels including: document design, business empowerment, breadth of use case and application support; workflow, implementation and reporting; as well as product strategy and installed base. With a target focus on the CMO who desires more meaningful conversation with customers and "ramped up integration", OpenText attained standing as a leader in the report.

OpenText StreamServe, a Customer Communications Management (CCM) solution and key component of OpenText's Customer Experience Management strategy, provides extensive in-house capabilities for defining, producing and interacting with enterprise documents. 

"We're pleased to be recognized as a Leader in the Wave report because we believe it speaks to our responsiveness to the needs of our customers, and in particular today's strategic CIO," said Kevin Cochrane, Chief Marketing Officer, OpenText. "Our technology is helping the strategic CIO partner with the line-of-business owners to creatively open their channels of communication to provide better customer experience while attending to the needs of the information worker with more flexible and mobile solutions."

Download the DOCCM Forrester Wave report today! A complimentary copy of The Forrester Wave™: Document Output For Customer Communications Management, Q1 2014 can be downloaded here:

Learn more about OpenText EIM:

1 Forrester Research, Inc., "The Forrester Wave™: Document Output For Customer Communications Management, Q1 2014, Craig Le Clair with Alex Cullen and Julian Keenan, Page 3, January 2014.

2 Forrester Research, Inc., "The Forrester Wave™: Document Output For Customer Communications Management, Q1 2014, Craig Le Clair with Alex Cullen and Julian Keenan, Page 12, January 2014.

About OpenText OpenText provides Enterprise Information Management software that helps companies of all sizes and industries to manage, secure and leverage their unstructured business information, either in their data center or in the cloud. Over 50,000 companies already use OpenText solutions to unleash the power of their information. To learn more about OpenText (NASDAQ: OTEX; TSX: OTC), please visit:

Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Copyright ©2014 Open Text Corporation. OpenText is a trademark or registered trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not exhaustive of other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text SA or other respective owners. All rights reserved. For more information, visit:

SOURCE Open Text Corporation