RARITAN, N.J., July 19, 2016 /PRNewswire/ -- Ortho Clinical Diagnostics today announced that it was ranked higher than any other company for overall service performance by an original equipment manufacturer (OEM) in the in vitro diagnostics industry. The rankings were published in three IMV, Ltd. 2016 ServiceTrak™ reports, which are based on opinions of laboratory professionals working in U.S. hospitals representing more than 3,000 systems. Respondents were randomly distributed across the U.S., both geographically and by hospital size.
Ortho was rated #1 for overall service performance in all three ServiceTrak industry reports: Integrated Systems, Immunoassay Analyzers and Automated Chemistry Analyzers. In addition to the overall #1 ranking, Ortho was rated #1 for OEM service engineer performance, overall clinical application specialists and OEM training program.
"Ortho has long had a reputation for providing excellent service and support, and we're proud to have received recognition for that from lab professionals across the U.S.," said Mike Iskra, president, Ortho North America. "We achieved the #1 ranking in overall service performance this year, and our ratings improved significantly over the past two years. This demonstrates our commitment to anticipating and meeting customers' needs so that we can fulfill our purpose of saving and improving lives with diagnostics."
Ortho's best-in-class services for customers of the company's in vitro diagnostics systems and menu include a team of highly skilled field engineers and lab specialists, an e-Connectivity™ Technology that allows Ortho to monitor data from Ortho systems remotely, predicting technical issues before they occur, a robust training program, the Knowledge Center bank of learning and best practices and front-line customer service.
About IMV, Ltd.
IMV, Ltd. produces an annual series of proprietary ServiceTrak™ Clinical reports derived from extensive phone surveys of clinical laboratory professionals to determine their level of satisfaction with the service they receive for their clinical diagnostic equipment and with the equipment manufacturers. For more information, visit www.imvinfo.com.
About Ortho Clinical Diagnostics
Ortho Clinical Diagnostics is a global leader of in vitro diagnostics serving the global clinical laboratory and immunohematology communities. Across hospitals, hospital networks, blood banks and labs in more than 120 countries, Ortho's high-quality products and services enable health care professionals to make better-informed treatment decisions. For the immunohematology community, Ortho's blood typing products help ensure every patient receives blood that is safe, the right type and the right unit. Ortho brings sophisticated testing technologies, automation, information management and interpretation tools to clinical laboratories around the world to help them run more efficiently and effectively and improve patient care. Ortho's purpose is to improve and save lives with diagnostics, and it does that by reimagining what's possible. This is what has defined Ortho for more than 75 years, and it's what drives Ortho forward. For more information, visit www.orthoclinicaldiagnostics.com.