Ping An Health Releases 2024 ESG Report

Driving Sustainable Healthcare with "CARE" Strategy

HONG KONG and SHANGHAI, March 25, 2025 /PRNewswire/ -- Ping An Healthcare and Technology Company Limited ("Ping An Good Doctor", "Ping An Health" or "the Company", Stock Code: 1833.HK) recently released its 2024 Environmental, Social, and Governance (ESG) Report, outlining the Company's CARE sustainability strategy built on the pillars of Comprehensive Sustainability, Advanced Technology Empowerment, Robust Information Security Protection, and Extensive Social Responsibility. Guided by the principle of "Technology for Humanity, Healthcare with Warmth," Ping An Health aims to be a leading, trusted provider of healthcare and elderly care services, driving high-quality, sustainable development in the industry.

Comprehensive Sustainability

Ping An Health has deeply integrated the sustainable development concept into its enterprise strategy and daily operations, establishing a three-level governance structure for sustainable development from the decision-making level to the execution level. This structure ensures the effective implementation of sustainable development goals. The Company's "Sustainable Development Strategy, Goals, and Action Plan" provides a framework for regularly tracking progress. To further strengthen medical quality control, Ping An Health has established the Pharmaceutical Quality and Safety Management Committee, under which the Medical Quality and Safety Management Task. Medical service quality, which has covered 100% of employees, ensures the efficient and effective management of pharmaceutical quality and safety.

Ping An Health is committed to delivering exceptional service and setting new industry benchmarks. In 2024, Ping An Family Doctor successfully obtained the dual certification of the Digital Health Certification (DHC) and Continuing Professional Development (CPD) Training Program from the World Organization of Family Doctors (hereinafter referred to as "WONCA"), becoming the first medical health and elderly care service enterprise in the world to have the dual certification of WONCA. The WONCA certification is an authoritative certification in the field of global family medicine, and its certification standards are consistent with the guidelines of WHO, which is internationally authoritative. Furthermore, Ping An Family Doctor's service standards and telemedicine management communications are certified by the General Practice Branch of Chinese Medical Association and the Royal Australian College of General Practitioners (RACGP).

Advanced Technology Empowerment

Amidst the wave of digital transformation, Ping An Health is pioneering innovative business models and breakthroughs in artificial intelligence to create a comprehensive smart medical service system, injecting new momentum into the industry's high-quality development.

In 2024, the Company officially launched its self-developed large multi-modal model Ping An Medical Master. Built on hundreds of billions of parameters, this model powers Ping An Doctor's Home, an intelligent doctor's workstation comprising 12 AI subsystems. Data shows that the system achieves a Class A rate for electronic medical records of 99.8% and the accuracy rate for medication compliance reached 100%, contributing to a closed-loop health management system covering prevention, diagnosis, treatment, and rehabilitation. Furthermore, the Company launched Ping An Xin Yi, an AI-assisted expert health consultation service, providing 24/7 AI-assisted health consultations. Looking ahead, the Company will continuously advance the process of improving medical service access and creating health records for Ping An Group's 240 million retail financial customers. Moreover, the Company will fully leverage its unique advantage in closed-loop health care and insurance data to accelerate the application of large AI models in scenarios including multidisciplinary team (MDT) consultations on complex diseases.

Robust Information Security Protection

Data security and privacy protection are critical foundations for Ping An Health's sustainable development. In 2024, Ping An Health obtained multiple information security management system certifications, including ISO 27001 information security management system certification, ISO 27701 privacy information management system certification, ISO 27799 personal medical health information security management system certification, covering 100% of the Company's business.

The Company also continues to focus on building fundamental information security capabilities. It replaced its web application firewall (WAF) system with a domestically developed solution and further enhanced the extended detection and response (XDR) platform, which increased the alarm detection effectiveness of our original commercial products by 35%. Furthermore, Ping An Health conducts regular information security emergency drills and employee security awareness training to ensure effective data security and user privacy protection. During the reporting period, the Company conducted a total of nine information security emergency response activities, including the 2024 National Network Protection Practical Attack and Defense Exercise, and two external audits of its information security policies and systems.

Extensive Social Responsibility

Ping An Health has always adhered to the development vision of "providing every enterprise with a harmonious workplace, every family with a dedicated doctor, and every user with a safe and healthy life", actively fulfilling its social responsibility. The Company is committed to empowering national health through inclusive healthcare initiatives. In 2024, Ping An Health launched the "Yilu Jianxing" national health literacy promotion action, reaching communities, insurance companies, and enterprises with over 40 expert-led science popularization live broadcasts and 29 health education and medical public welfare activities. Furthermore, Ping An Health enhances the accessibility and affordability of medical services by providing remote healthcare options.

"Looking ahead, Ping An Health will continue to be guided by its CARE sustainability strategy, deepening technological empowerment, strengthening data security, and fulfilling its social responsibility to promote the high-quality development of the healthcare industry," says Li Dou, Chairman and CEO of Ping An Health. "We believe that by systematically building a sustainable development ecosystem, Ping An Health will contribute even more to achieving the 'Healthy China' strategic goal."

SOURCE Ping An Healthcare and Technology Company Limited