PMG Customer Symposium Focuses on Top IT Industry Trends

ATLANTA, June 2, 2015 /PRNewswire/ -- PMG, the smart choice for enterprise service software, centered its recent annual customer symposium on three growing IT trends: hybrid IT, the rise of no-code technology and business process management (BPM).

The symposium began with keynote speaker Daryl Plummer, managing vice president, chief of research and chief Gartner fellow, highlighting the future of hybrid IT. According to Plummer, the majority of private and community cloud services will evolve to hybrid services by 2017. Additionally, this year, Plummer predicts 72 percent of enterprises will be pursuing a hybrid cloud computing strategy.

In addition to Gartner's forecast, the symposium showcased PMG's intuitive new features like the Service Build Accelerator (SBA), a no-code service catalog tool. The SBA's interface includes WYSIWYG functionality, which makes adding, editing, and implementing services quick and effortless. The SBA's launch preceded findings from the 2015 PMG IT and the UX Study, where 63 percent of IT leaders expressed that greater than 50 percent of their organization's applications require no HTML or coding knowledge to operate.

"Across the board PMG continues to develop easy to use tools that not only enhance the way IT operates, but also organizations as a whole," said TJ Nielsen, business consultant at Northwestern Mutual. "With PMG, we've been able to empower more users throughout our company to fulfill day-to-day IT tasks like technology provisioning on their own. This has allowed our IT team to focus on higher impact initiatives that benefit the entire company."

Also at the symposium, PMG's principal, Joe LeCompte, discussed and demonstrated the company's BPM focused solutions—including its effortless workflow design, execution, integration and business activity monitoring. The discipline of managing processes as the means for improving business performance outcomes and operational agility, BPM, as Gartner defines it, is increasingly becoming a critical component for organizations throughout the Global 2000. In fact, by 2016, Gartner predicts 70 percent of the most profitable companies will manage their business processes using real-time predictive analytics or extreme collaboration.

"Rather than fighting internal systems and processes, we want our customers to focus their energy on better serving their customers. PMG is providing business process automation via best-of-breed BPM technology to help them do just that," said LeCompte. 

For access to insight from the PMG customer symposium and additional information about PMG, visit pmg.net.

About PMG

A significant number of the Global 2000 rely on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

SOURCE PMG

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