QPC MEA Awarded Exclusive Agreement to Deliver ICMI Training Courses

COLORADO SPRINGS, Colo., Aug. 10 /PRNewswire/ -- ICMI, (www.icmi.com) the leading global provider of comprehensive resources and professional services for customer management professionals, has awarded QPC (www.qpc.com) exclusive rights to provide ICMI training within Saudi Arabia, United Arab Emirates, Bahrain, Kuwait, Qatar, Oman and Egypt, and a non-exclusive partnership in Africa.

ICMI's Strategic Training Director, Linda Riggs, "The decision to award QPC this contract was based upon their commitment to training the call center community in the Middle East and South Africa."

"We are excited about our partnership with ICMI as this further cements our commitment to skills development in the region. We will work closely with our partners and customers to raise the bar, and set new standards for the call centre industry through the delivery of world class training across the Middle East and Africa," says Ashogan Ramsammy, QPC's Regional Manager.

ICMI Training provides all contact center professionals — from frontline agents to executives — with skills to improve service levels, increase employee engagement and raise the overall value of the contact center in your organization.

As a leader in the ever-growing contact centre industry, QPC has always recognized the importance of effective training and education. QPC provides a range of educational programs that are recognized as second to none and we are committed to raising the level of skill and expertise throughout the industry.

While technology makes the management of a contact centre more efficient, it is the people who work in the contact centre that make the contact centre effective. All personnel within a contact centre should be properly trained to ensure both customer and employee satisfaction. This satisfaction, in turn, leads to customer and employee retention.

About ICMI

The International Customer Management Institute (ICMI), celebrating its 25th anniversary in 2010, is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve contact center operations, empower contact center employees, and enhance customer loyalty. ICMI's experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization's respected lineup of professional services including: Training and Certification, Consulting, Events, and Informational Resources. Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry. ICMI is a part of UBM Live which provides leading integrated media solutions and professional services across 20 different markets. Operating across the globe, its events, training, publications, award programs, and websites offer professionals in Interiors, Security, Venues, Customer Management, Safety & Health and Facilities the ultimate experience in learning, networking, and business development. For more information, visit www.icmi.com.

About QPC

QPC help the Middle East and Africa's leading companies to improve business performance by enabling their customer service operations to surpass their operational and strategic goals. Our global contact centre consulting expertise, management information systems (MIS), workforce optimisation solutions and educational services have a substantial track record of reducing costs, increasing revenues and improving both customer and employee retention within contact centre and other service centre environments. QPC in the Middle East and Africa has been established to provide exceptional local support through offices across the region. QPC also works in the North American, European and Asia Pacific markets giving our customers the reassurance that our commitment to local support is backed up by the resources of a world class company working with leading businesses across the globe. For more information visit www.QPC.com/mea or contact +971 4 705 0001.

SOURCE International Customer Management Institute (ICMI)/UBM Live