OVERLAND PARK, Kan., Feb. 16, 2018 /PRNewswire/ -- QTS Realty Trust (NYSE: QTS), a leading provider of software-defined data center and managed services, today announced the Company received an all-time high and industry-leading Net Promotor Score (NPS) of 72 for its owned data centers across the U.S. This is the third consecutive year QTS has lead the industry in customer satisfaction.
The NPS survey, co-developed by Satmetrix, an internationally recognized administrator of Net Promoter Score analysis, is independently administered and measures overall customer satisfaction and brand perception.
QTS regularly surveys customers to ensure the company delivers great service. Customers rated QTS highly in a range of service areas, including its customer service, physical facilities, processes, responsiveness and service of onsite staff and the 24-hour Operations Service Center.
As one of the fastest growing companies in the data center services sector, QTS differentiates itself through the strength of its customer service. QTS also enables new levels of automation and innovation that improve the overall customer experience through the industry's only software-defined service delivery platform.
"As our industry-leading customer service results demonstrate, our customers continue to view QTS as a trusted partner," said Dan Bennewitz, Chief Operating Officer, Sales and Marketing – QTS. "We are also starting to see the benefits of our software-defined data centers that provide new levels of innovation in how customers interact with QTS and their infrastructure, contributing to even higher levels of customer satisfaction."
In 2017, QTS continued to support customers through the expansion of its national footprint. This included the opening of its newly acquired Fort Worth data center and the construction of a new mega data center in Ashburn, Va. Which is expected to open this summer. When completed, the new three-story Ashburn facility will provide 180,000 square feet of data center space, 12 column free data halls, and up to 32 megawatts of critical power optimized for enterprise, hyperscale, and build-to-suit solutions.
QTS Realty Trust, Inc. (NYSE: QTS) is a leading data center and managed services provider, offering a comprehensive portfolio of data center solutions built on the industry's first software-defined data center platform. QTS owns, operates or manages more than six million square feet of data center space throughout North America, Europe and Asia Pacific. QTS provides cutting-edge technology; flexible, scalable infrastructure; and an industry-leading customer experience to more than 1,100 technology companies, enterprises, and government entities. Visit QTS at www.qtsdatacenters.com, call toll-free 877.QTS.DATA or follow on Twitter @DataCenters_QTS.
Carter B. Cromley
SOURCE QTS Realty Trust, Inc.