BOZEMAN, Mont., May 25, 2017 /PRNewswire/ -- Quiq, leading provider of messaging for customer service software, is proud to announce it has been included in the list of five "Cool Vendors" in the CRM Customer Service and Support report by Gartner, Inc.
Quiq provides a mobile messaging application for customer service organizations that connects agents and customers. Customers can now engage with customer service organizations via SMS/text messaging, Facebook Messenger, Web Chat, and Kik for help with their pre-sales questions and post-sales support.
Every year, the Gartner Customer Service and Support experts evaluate a range of technology vendors. The Cool Vendor report is designed to evaluate pioneering, interesting, and innovative vendors. This year, five cool vendors were identified.
"We consider our inclusion in the Cool Vendor report by Gartner confirmation of our mission to improve the way customers communicate with companies," said Mike Myer, CEO, Quiq. "We believe mobile message-driven communications will replace a significant portion of traditional phone and email interactions, reducing costs while improving customer satisfaction."
Gartner predicts that by 2019, requests for customer support through consumer messaging apps will exceed requests through social media. Quiq is set to help organizations support the mass influx by bringing humanism and empathy into CRM processes. According to Gartner, as customer experience and customer-centricity increasingly become a priority in organizations across the world and across industries, this method will be the new industry standard.
To view the complete Gartner Cool Vendors in CRM Customer Service and Support Note, please visit: https://goquiq.com/gartner-cool-vendor-2017/
To see a demonstration of Quiq Messaging or to request more information, visit https://goquiq.com/ or text us at 646-887-8398.
Gartner, Cool Vendors in CRM Customer Service and Support, 2017, 23 May 2017
Our mission is to improve the way customers communicate with companies. Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with friends and family. With Quiq, customers can now engage customer service via SMS/text messaging, Facebook Messenger, Web Chat, and Kik, for help with their pre-sales questions and post-sales support. Find out more at https://goquiq.com/.
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/quiq-recognized-as-a-cool-vendor-by-gartner-300463986.html