RDI Diamonds Teams with Podium as a New Corporate Partner
Partnership provides jewelers with modern messaging tools to improve the customer experience and bridge the gap between online and in-store retailing
ROCHESTER, N.Y., June 9, 2020 /PRNewswire/ -- RDI Diamonds, one of the largest premier diamond suppliers, today announced a new corporate partnership with Podium. Podium is the leading interaction management platform in the jewelry industry and works with over 50,000 businesses worldwide, including over 1,400 jewelers in the United States and Canada. In partnering with RDI Diamonds, Podium's platform will help the company's members modernize their communication channels to gather reviews, message customers, collect payments, and more.
Over 90% of consumers seek out and read customer reviews prior to visiting or using a business, most of whom trust the reviews just as much as they trust personal recommendations. 82% of consumers said the content of a review has convinced them to make a purchase.
"At RDI we value the success of our clients and are always looking to build meaningful partnerships that benefit our retailers," said Sam Indelicato, Chief Operating Officer at RDI Diamonds. "This partnership with Podium is an example of two forward thinking organizations coming together to help better our industry and address the evolving needs of our customers."
In using Podium's platform, jewelers will be able to contact customers who have recently visited the jeweler's site, inquired about an item, or made a purchase. Minutes after a transaction is complete, the jeweler can automatically invite the customer to leave a review or ask for feedback. This invitation is sent via text or the messaging app of their choice. This integration will help jewelers improve their online footprint and become immediately available via messaging, as well as enable them to create a frictionless experience through touchless interactions.
"Our goal at Podium is to equip local retailers with the tools that will modernize the way they do business, helping them compete in their industry," said Shannon Blake, Partner Manager at Podium. "RDI Diamonds is hyper focused on driving awareness of their members around the tools that will help them be more successful in this digital era. With our two goals aligning, we felt strongly that a partnership between our teams would have a significant impact on jewelry retailers."
All new signups will receive an RDI cash rebate credited to their RDI account. *Excludes RJO/IJO and existing Podium customers.
To learn more, visit try.podium.com/rdi.
ABOUT RDI Diamonds
Founded in 1992 by Michael Indelicato, RDI Diamonds, Inc. is a family-owned business and leader in supplying both stock and memo diamonds in the North American jewellery market. RDI Diamonds prides itself on quality, attention to detail, honesty and fairness. Taking care of their 4,000 + retail customers has been a tradition since the company's inception. With offices in Rochester, NY and New York City, RDI is a leader among wholesale diamond distributors nationally. The company offers loose diamond and diamond jewellery and is proud to exclusively introduce Rare and Forever™ Diamonds. For more information about RDI Diamonds, Inc. please visit rdidiamonds.com.
ABOUT PODIUM
Podium is a customer messaging platform that enables companies with a local presence to conveniently connect with their customers at critical touchpoints to help them strengthen their business. By conveniently facilitating millions of customer interactions, such as driving customer-generated online reviews and providing improved customer messaging tools, Podium serves more than 55,000 local businesses in the United States, Canada and Australia. Headquartered in Lehi, Utah, and founded in 2014, Podium is currently backed by YC Continuity, Sapphire Ventures, Alkeon Capital, Recruit Co. Ltd., IVP, Accel, Summit Partners and GV. To learn more, visit www.podium.com or contact us at [email protected].
Contact
Shannon Wojcik
[email protected]
585-831-6267
SOURCE RDI Diamonds
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