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Real Property Management Metro Detroit Enhances 24/7 Maintenance Program with AI Powered Assistant


News provided by

RPM MD

Oct 13, 2025, 10:57 ET

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TROY, Mich., Oct. 13, 2025 /PRNewswire/ -- Real Property Management Metro Detroit (RPM MD), one of the region's largest residential property management firms, has launched an innovative AI Powered Assistant diagnosis system to strengthen its 24/7/365 property maintenance program. By blending traditional customer service with advanced technology, RPM MD is making repairs faster, easier and more transparent for both tenants and property owners.

"The landlord-tenant relationship is symbiotic, requiring good faith and open communication from both parties," said Jeff Hurley, owner of RPM MD. "At RPM MD, we serve as the liaison, ensuring renters have an exceptional experience while protecting the property owner's investment. Our new AI Powered Assistant helps us do just that."

Through the AI platform, renters can quickly submit maintenance requests online. The system guides tenants through a simple, diagnostic conversation to capture essential details, which are then routed to RPM's maintenance professionals. From there, renters receive real-time updates on the status of their repair, creating accountability and process transparency.

"At the same time, some people prefer a phone call, and that option is still available," Hurley added. "It's about meeting tenants where they are, while giving property owners visibility and peace of mind."

Owners benefit from the same transparency, with real-time access to maintenance requests, repair updates and cost reporting. This allows them to decide how involved they'd like to be in the process while knowing their properties are cared for by a trusted, responsive team.

As one of Metro Detroit's largest property management firms, Real Property Management Metro Detroit leverages its scale to ensure repairs are handled quickly and cost-effectively. Its established network of qualified contractors and technicians allows the company to respond promptly to emergencies while keeping expenses in check.

Backed by more than 25 years of property management expertise and the national Real Property Management network, RPM MD's comprehensive maintenance program is designed to enhance tenant satisfaction, extend the lifespan of rental properties and reduce costly surprises for owners.

"Relationships build business, and that's what our program is about - protecting investments, supporting tenants and making property management worry-free," Hurley said.

For more information about Real Property Management Metro Detroit and its maintenance solutions, visit www.rpmmetrodetroit.com.

SOURCE RPM MD

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