RedCap Launches new API for Out-of-Store Service Valet and Recall Experiences
FT. LAUDERDALE, Fla., March 14, 2017 /PRNewswire/ -- RedCap Technologies, LLC, the exclusive provider of white labeled out-of-store experience platforms for the US Automotive Industry, announced today its developer program, opening its API for third-parties to integrate RedCap's service valet and recall products into their websites and applications.
According to industry studies, most auto customers prefer to not visit the dealership when conducting their business but do prefer to work with franchised dealers over independent repair shops. RedCap's service valet platform enables automotive retailers to easily and profitably offer out-of-store service experiences. Using RedCap's service valet platform, auto dealers seamlessly deliver a white labeled "Uber like" experience that automates the pick up and return of customers' vehicle. Using RedCap's recall platform, auto manufacturers communicate directly with affected customers informing them of the recall and providing the repair, when parts become available, without them ever leaving their home or office.
Available to only a few developers in the past, RedCap's API extends the capability beyond its traditional target market of auto dealerships, dealer group and OEMs. Any company that provides products, such as dealer management systems, service schedulers, lane products, customer relationship management systems and service marketing platforms can embed powerful service valet and auto recall experiences as a value added feature.
Application providers can use the API to natively include RedCap's platform functions, including booking and managing rides, automated customer communications, real-time ride and driver status, and dealership search and listing functions for large auto groups or manufacturers. The company also will open up API access to its test drive and personal driving products in the 2nd Quarter.
"We have two auto manufacturers developing programs within their proprietary customer experience apps using the API, but anybody who wants to offer service valet and auto recall as a feature can now easily integrate with us," said David Zwick, CEO of RedCap. "It's powerful to give customers an out of store option alongside today's less desirable in store services."
RedCap's platform can be paired with dealers' internal drivers or with third party drivers, such as outsourced valet and porter companies. RedCap also has an affiliate with trained and background tested driver networks in 17 major metropolitan markets, so any partner can immediately offer an end-to-end managed service using RedCap's web-based reservation and customer communication systems, GPS based driver application and qualified driver pools.
About RedCap Technologies:
RedCap is the leading provider of Out-Of-Store Experience workflows to automotive manufacturers and their franchised dealers. RedCap's platform allows OEM's and dealers to provide an "Amazon/Uber-Like" experience to their service and sales customers. Those running the software can seamlessly offer their customers a loaner or test drive delivery and vehicle pick-up, thereby allowing the customer to avoid the dealership. The RedCap platform consistently increases CSI, and Revenue per RO while reducing certain operational expenses such as staffing and loaner costs.
SOURCE RedCap Technologies, LLC
Share this article