RedMane Brings Human-Centered Modernization and AI to ISM 2026

At Booth 1107, RedMane will showcase practical approaches for helping health and human services agencies modernize existing systems, strengthen the workforce and support better decisions.

CHICAGO, Sept. 24, 2026 /PRNewswire/ -- RedMane Technology LLC will join health and human services leaders from across the country at the 2026 ISM Conference & Expo, in Spokane, WA, September 27–30, where the company will exhibit at Booth 1107 and share practical approaches to modernizing programs and technology across health and human services.

Public agencies today are balancing rising constituent expectations, workforce challenges, program integrity requirements, and increasingly complex modernization initiatives. At ISM, RedMane will focus on how agencies can use technology to improve service delivery while supporting the people who administer and rely on critical public programs.

"Public sector organizations are being asked to do more than ever before while navigating increasing complexity," said John Murray, CEO of RedMane Technology. "We are committed to helping agencies modernize in ways that create meaningful impact for both workers and the communities they serve. ISM provides a valuable opportunity to collaborate with industry leaders, share ideas, and explore innovative solutions to the challenges agencies face today."

Throughout the conference, RedMane subject matter experts will be available to discuss modernization strategies across child welfare, behavioral health, disability services, eligibility programs, Medicaid operations, and other critical health and human services initiatives.

In addition to exhibiting at Booth 1107, RedMane will host a sponsored educational session, "Modernizing in Place: Building an Intelligence Layer Around Human Services Systems." The session will explore how human services agencies can modernize without replacing core systems by leveraging AI, predictive analytics, and decision support tools to create an intelligence layer around existing platforms. Moderated by Carole Hussey and featuring RedMane experts Allison Lowery, Daniel Lakier, and Cheryl Hartshorne, the discussion will focus on practical strategies for empowering staff, improving outcomes, accelerating transformation, and enabling smarter decision-making using data and emerging technologies. The session will take place in Room 402ABC.

Visitors to Booth 1107 will also learn about recent enhancements across RedMane's technology portfolio, including its IntelliSuite® platform and mCase® solution.

• IntelliCoach: AI-powered coaching with real-time transcription, intelligent question suggestions, translation support, and automated summaries.
• AI-Assisted Intake & Triage: Helping agencies prioritize cases, identify risk indicators, and support consistent decision-making.
• Document Intelligence: Using AI, OCR, and natural language processing to automate document review and extract key information from forms and records.

The conversations will focus not simply on new technology, but on how agencies can apply technology in ways that align with program needs, workforce realities, and the mission of the organization.

"Technology is most effective when it supports the mission of the agency and the people behind the work," said Jeff Dolan, General Manager, U.S. Public Sector at RedMane Technology. "We're excited to connect with ISM attendees and discuss how agencies can leverage innovation to increase efficiency, strengthen outcomes, and better serve individuals and families."

RedMane's participation at ISM reflects the company's continued focus on helping health and human services organizations address complex operational and technology challenges while improving the experience of workers and the people they serve.

Attendees can visit RedMane at Booth 1107 during ISM 2026, September 27–30.

About RedMane Technology

RedMane Technology LLC partners with government health and human services agencies to solve complex operational and technology challenges. Combining program expertise, technology and proven delivery capabilities, RedMane helps agencies modernize systems, strengthen workforce effectiveness and improve how services are delivered across child welfare, adult and disability services, eligibility, Medicaid and other human services programs.

SOURCE RedMane Technology