Residential Home Funding Corp. (RHFC) Announces Results From Customer Survey

How does your business rank in the eyes of your customer? Residential Home Funding Corp. evaluated the business through the eyes of its customers to better understand how to increase customer satisfaction.

Jul 13, 2015, 14:11 ET from Residential Home Funding Corporation

PARSIPPANY, N.J., July 13, 2015 /PRNewswire/ -- Customer Service Survey Gives Residential Home Funding Corp. High Scores!

Residential Home Funding Corporation (RHFC) has received a 95% customer satisfaction rating in its recent survey to its client base.  In announcing the results, Thomas Marinaro, Partner and President of RHFC, said many customers included comments praising loan officers and operations staff.  "Customer service is the most important aspect in everything we do," said Marinaro, "and these results show the level of our performance. What makes a difference at Residential Home Funding Corp. is the company culture and its people. We have some of the most talented and dedicated employees in the industry", stated Marinaro.

The company's staff is so amazing in upholding customer service, even the National Mortgage Professional Magazine named RHFC one of the Top 60 Mortgage Employers nationwide.

Residential Home Funding Corp. is a leader in providing branch managers, mortgage brokers and top originators the opportunity to manage their operation as a full service mortgage banker with a complete in-house product line. 

Residential Home Funding Corp. lends like the big mortgage companies, but doesn't act like one. They offer a wide array of mortgage products, at competitive rates. They are direct lenders licensed in 12 states including CT, DC, DE, FL, GA, MD, NC, NJ, NY, PA, SC, and VA.

"We treat each and every customer like family", Marinaro states.  "We truly care about our client's needs".

A fact, which becomes obvious when reading their testimonials.  Here are just two examples:

"The Residential Home Funding's Mortgage for Champions Program is a proven Mortgage Financial vehicle for any Law Enforcement, Emergency Service, and Government Personnel.  As a Retired Police Lieutenant, I highly recommend this program because of its monumental savings and benefits", stated Retired Lt. Jimmy O'Connor

"I found Joe and his team to be very professional, understand and responsive to my mortgage needs.  I would recommend Joe to all my friends" Added Barry BittenmasterMorris County Prosecutor's Office

Residential Home Funding Corp. has been in business for nearly 15 years, and it's that experience that enables us to fund all types of transactions, including basic residential purchases, refinances, investment properties, construction loans, mixed use, and more. 

RHFC has been recognized over the years for its leadership in the mortgage industry with awards from Mortgage Executive Magazine as one of the Top 100 Mortgage Banks in the United States and being named one of the top mortgage banks in the State of New Jersey by NJBizMagazine.

In discussing how RHFC will be expanding its customer services, Frank Kuri, Senior Vice President of Branch Development, announced a partnership with RE/MAX of New Jersey.  "We are very excited about this partnership. I believe our company's core values and commitment to servicing customer's real estate needs mirrors that of RE/MAX and together we will deliver a unique and satisfying experience to the customer."

Customers have a variety of loan opportunities through RHFC, including:

  • FHA 
  • VA 
  • Conventional 
  • No Money Down Loans - 
  • Reverse Mortgage 
  • FHA 203(k)

"Whatever the mortgage need, Residential Home Funding Corp. has a program.  RHF helps through the entire lending process because a satisfied customers is "the" customer", concluded Marinaro. | 866-319-4442 | | NMLS# 34973 | RESIDENTIAL HOME FUNDING CORP. 100 Lanidex Plaza | 2nd Floor | Parsippany, NJ 07054 - EHL/EOE - Licensed Mortgage Banker: CT, DC, DE, FL, GA Residential Mortgage License - #23969, MD, NC, NJ Dept. of Banking & Insurance, NY Dept. of Financial Services, PA Dept. of Banking & Securities, SC and VA Banking Depts.

SOURCE Residential Home Funding Corporation