RevSpring Announces SeatMate™, an AI-Powered Virtual Agent Embedded in PersonaPay™ for Intelligent Engagement

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Mar 04, 2025, 08:05 ET

SeatMate guides meaningful interactions by infusing every conversation
with patient insights—elevating the patient experience and driving the most
desired outcomes

NASHVILLE, Tenn., March 4, 2025 /PRNewswire/ -- RevSpring, the leading provider of healthcare engagement and payment solutions, today announced SeatMate™, the first healthcare virtual agent harnessing AI to infuse human intelligence with empathy to drive action. SeatMate guides CSR and patient interactions with intelligent scripting, which reduces training and onboarding time, while empowering CSRs to have the right conversation with individual patients from their first day of service. The AI assistant also enhances self-service through conversational and empathetic chat capabilities, making it easier for patients to get help. RevSpring's solution fosters better financial outcomes by using data to create actionable and personalized interactions throughout the entire patient journey.

"RevSpring is excited and proud to introduce SeatMate, which represents the first AI solution to empower human intelligence while supporting healthcare financial engagement with a virtual agent," said Casey Williams, senior vice president, engagement, analytics and payment applications, RevSpring.

SeatMate provides AI-assisted CSR guidance through the PersonaPay™ platform—which received Best in KLAS^® in Patient Financial Engagement in 2025—so CSRs receive precisely the right talking points for each patient and can access needed information faster. This virtual agent assists providers using a broad range of EMRs and practice management systems, opening the opportunity to integrate RevSpring patient scoring and intelligence for holistic patient understanding and payment plan term guidance available in a frictionless way within the provider's workflow.

"SeatMate reshapes patients' financial interactions with CSRs and facilitates personalized self-service with the help of an AI virtual agent. This represents an exciting new application of artificial intelligence to strengthen patient engagement, reduce staff burden and help providers address growing labor shortage challenges," Williams added.

Healthcare customers expect personalized interaction and self-service that is fast and easy. Organizations that use AI to tailor healthcare experiences benefit from higher engagement and increased patient trust. AI also can improve overall outcomes, with an estimated net savings of 5-10 percent, according to a recent McKinsey study published by the National Bureau of Economic Research.

RevSpring's SeatMate solution enhances the RevSpring Engage IQ™ platform, which delivers one coordinated patient experience from pre-care through payment, enabling providers to know their patients, prescribe their journeys and predict their outcomes.

RevSpring will showcase SeatMate at HIMSS 2025, booth 4435.

About RevSpring
RevSpring leads the market in healthcare engagement and payment solutions that inspire patients to participate in and pay for their healthcare. We've built Engage IQ™, the industry's only connected patient engagement suite designed to coordinate patient interactions from pre-care to post-care to payment. RevSpring's intelligent, holistic platform puts patient understanding at the center of one connected personal experience, allowing providers to fully optimize patient satisfaction, data accuracy, staff efficiency and financial outcomes. The company's OmniChannel communications and payment solutions are backed by intelligence, analytics, contextual messaging and user experience best practices. RevSpring earned Best in KLAS^® in Patient Financial Engagement in 2025, Best in KLAS^® in Patient Communications in 2024 and was rated #1 for Most New Capabilities in Patient Engagement by KLAS in 2023. To learn more, visit revspringinc.com/healthcare. Follow RevSpring on LinkedIn and X (formerly Twitter).