ORLANDO, Fla., Feb. 28, 2011 /PRNewswire/ -- Robson Communications, a leader in providing next-generation hosting solutions, has chosen Infratel to install and deploy a new call center solution for its rapidly-growing business, officials at Infratel announced here today at Enterprise Connect (company is exhibiting in booth #1236).
"We did an extensive search for the right call center solution to help us scale our business and Infratel's was clearly the best fit," said Martin Robson, CEO at Robson Communications. "Our previous PBX system lacked many of the modern elements that customers now expect and deserve from a customer service center. Infratel's call center technology has elevated our platform with a state of the art solution that enables us to meet and exceed customer's expectations."
Infratel's Infra Call Center provides a suite of solutions that deliver call routing, reporting and analytics, IVR, call recording and proactive contact. Infra CommSuite delivers a robust software platform that serves the general telephony needs of small- and medium-sized businesses. The suite of software allows companies to reduce costs, enhance customer satisfaction and increase revenue.
In addition to its traditional call center platform, Infratel has plans for full social media integration in the year ahead that enables agents to recognize user trends and sentiments. This added layer of information will ultimately give agents the tools they need to circumvent problems and reward brand loyalty.
"In the same way that our customers seek best-in-class solutions, we look to align with leading companies," said Jim Southwell, general manager of Infratel's North American operations. "We're proud to add Robson to our client list and look forward to helping them grow their business further in the years ahead."
About Robson Communications
Robson Communications Inc., located in Vancouver, British Columbia, Canada, is a leading provider of next generation hosting solutions that are backed by an unwavering commitment to customer service and support. The company provides Shared Hosting Packages, Small Business Hosting Packages, Exchange Hosting, Virtual Private Servers and Dedicated Servers.
Infratel was founded in 1999 by managers and engineers from Genesys Labs (now an Alcatel-Lucent company) who had witnessed, firsthand, the challenges small- to mid-sized companies face with shrinking budgets and increasing demands. From its inception, Infratel's goal has been to offer a world-class suite of contact center and interaction solutions designed primarily for small- and medium-sized businesses.
The company's flagship product, Infra Call Center, is a pure SIP-based application built on Microsoft Windows Server. Its corporate telephony solution, Infra CommSuite, is one of only a few Microsoft Windows Server-based IP PBX solutions available. Both were developed to help executives, IT departments and call center managers to truly do more with less through innovative technology. Worldwide, Infratel has more than 700 customers and 10,000 users.
More information on the company and its products can be viewed online at www.infratel.com