Rough Notes Magazine Features Lacher & Associates

SOUDERTON, Pa., Nov. 20, 2013 /PRNewswire/ -- Lacher & Associates of Souderton, PA, was featured this month on the front cover of Rough Notes magazine, a well-respected insurance industry trade journal.

The feature article about Lacher & Associates entitled, "Creating the Unique Client Engagement," highlighted the firm's client-centric philosophy. The foundation of this philosophy has been to remove insurance from the conversation, and instead focus on helping their clients achieve their goals and control cost drivers. This approach has created deeper relationships with clients. Chad Lacher, Partner, says "Our clients see us as partners in their business. We no longer sit across the table from them, providing insurance quotes; we are seen as sitting next to them, helping their business grow and working together to make all their employees successful."

This type of engagement allows Lacher & Associates to offer new ways to partner with their clients, outside the realms of traditional insurance placement. Customized sales and leadership training are solutions that the firm offers to their clients. Mark Lacher, Partner, however is quick to point out that these solutions are only achieved through careful listening. "We don't have any readymade solutions for clients," he says. "Instead, we listen first so we can collaborate with the client in developing a tailored plan that addresses their unique problems and opportunities."

The team at Lacher & Associates acknowledges that to engage clients on this level requires considerable transparency, both with their clients and within their firm.  This is accomplished by consistent communication. "One of our organizational mantras is to make sure that we are consistent in communicating our values and making sure our team members believe in them," says Maura Derstein, Chief Operating Officer. The mindset is that transparent communication within the firm yields a culture where team members strive to create remarkable experiences for their clients. This perspective has created an organization that is unique in its approach, and has been successful at navigating the ever-changing business landscape.       

Lacher & Associates is a boutique consulting firm specializing in risk management, benefits, and business consulting for individuals and businesses. The firm has received regional and national recognition for its commitment to innovation and excellence, including the "Best Places to Work in PA" award for four years. For more information, visit www.lacherinsurance.com.

SOURCE Lacher & Associates