Roundtrip and Call the Car Partner to Revolutionize Medicaid Transportation for Southern California Members
LOS ANGELES, Feb. 28, 2025 /PRNewswire/ -- Roundtrip, a leading platform for simplifying medical transportation, and Call the Car, a trusted broker of non-emergency medical transportation, have joined forces to transform transportation services for Medicaid members in Southern California. This strategic partnership aims to deliver faster, more efficient, and patient-centered transportation solutions for vulnerable populations.
Together, the companies are addressing critical pain points in the medical transportation process, including long wait times for authorization and communication gaps that have historically disrupted ride execution. As part of this collaboration, call center workflows have been streamlined, reducing average call times by an impressive 30%. This enhancement ensures that Medicaid members can access timely transportation to critical appointments, reducing stress for patients and healthcare providers alike.
Improved Outcomes with Advanced Coordination
Roundtrip's platform brings advanced technology to the Medicaid NEMT process, replacing manual interventions and eliminating delays associated with traditional transportation systems. This partnership simplifies communication between care facilities, insurers, and transport providers, paving the way for a more seamless experience.
The impact has already been felt in key areas, including improved patient discharge coordination at healthcare facilities across Southern California. By leveraging Roundtrip's technology to secure Call the Car authorizations, the average time spent managing discharges has significantly decreased, empowering staff to focus more on patient care.
A Vision for Patient-Centered Care
"This partnership with Call the Car reinforces our commitment to simplifying healthcare transportation," said Phil Montanez, Director of Operations, Roundtrip. "We aim to ensure no patient is left waiting due to manual workflows or outdated processes."
Tony Aycock, Senior Manager, Transportation said: "Call the Car is a vital lifeline for vulnerable patients, some waiting up to three months for care. Providing an efficient, seamless, and patient-centered NEMT service is critical."
"By leveraging innovative digital solutions, this partnership will streamline operations, enhance communication, and improve the member experience. Call the Car is more than transportation—we are a care partner, and this collaboration strengthens that mission."
About Roundtrip
Roundtrip is a digital solution for healthcare organizations that optimizes workflows for ordering patient transportation. The software and wraparound services seamlessly connect users to a nationwide network of non-emergency medical transportation (NEMT) providers, offering a suite of vehicle types for each patient's medical needs. Its integrations with industry-standard software, like Electronic Medical Record (EMR) and Computer-Aided Dispatch (CAD) systems, enhance user efficiency and visibility into ride status. With thousands of users nationwide, Roundtrip has proven results in reducing patient no-shows, expediting discharges, and enhancing patient and staff satisfaction.
For more information, visit roundtriphealth.com or follow Roundtrip on LinkedIn, Facebook, and Twitter.
About Call the Car
Call the Car is California's largest non-emergency medical transportation (NEMT) company combining healthcare expertise, logistical precision, and transportation innovation to meet the needs of health plans, medical groups, transportation providers, and—most importantly—patients.
Call the Car was founded in 2010 by CEO Michelle Tyson, MD after a gap in healthcare delivery was identified preventing the most vulnerable patients from attending critical medical appointments. The company is more than just a transportation service, but is a care partner, who believes medical transportation should be accessible for all and works to ensure individuals can attend appointments, procedures, and treatments without barriers.
Call the Car has grown into an industry leader, completing over 6-7 million rides annually, and remains committed to transforming the non-emergency medical transportation industry.
To keep pace with evolving healthcare needs, Call the Car serves several prominent health plans across California and continues to expand its innovative solutions, ensuring that transportation is not a barrier to quality medical care.
For more information, visit callthecar.com or follow Call the Car on LinkedIn and Facebook.
Media Contact:
Ellen Williams
732-330-1064
SOURCE Roundtrip
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