DALLAS, Oct. 23, 2015 /PRNewswire/ -- Ryan, a leading global tax services firm, became the first company to ever qualify for recertification of the prestigious International Customer Service Standard (ICSS) Gold Certification from the Customer Service Institute of America (CSIA), a member of the International Council of Customer Service Organizations. In 2012, Ryan also became the first company ever awarded this exclusive, three-year accreditation resulting from an extensive review of the Firm's client service and quality management processes.
The rigorous criteria of the ICSS was developed and is regulated by the International Council of Customer Service Organizations to provide a comprehensive and practical framework for assisting organizations in consistently delivering high levels of service, as well as aligning both passion and process in areas such as service, finance, operations, and learning and growth. Prior to attaining its 2012 and 2015 Gold Certifications, Ryan recorded the highest certification score ever produced in an initial application by a North American organization.
"I congratulate Ryan on becoming the first company to ever achieve ICSS Gold Certification, as well as the first company to ever recertify," said Christine Churchill Burke, Executive Director of the Customer Service Institute of America. "Ryan possesses an unwavering commitment to superior client service, as demonstrated by the significant improvement in its ICSS scores since its inaugural certification."
"Ryan's ICSS Gold Certification independently validates a new international standard of client service excellence set by our Firm," said G. Brint Ryan, Chairman and CEO of Ryan. "We remain committed to delivering the highest level of client service, value, and results."
About the Customer Service Institute of America
The Customer Service Institute of America (CSIA) is the professional body of choice for customer service leaders across the Americas. CSIA has exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify organizations against the standard. For more information, contact Christine Churchill Burke, Executive Director of the Customer Service Institute of America, at 312.396.4151 or visit www.serviceinstitute.com.
About the International Council of Customer Service Organizations
The International Council of Customer Service Organizations (ICCSO) is the premier governing authority and international body for customer service organizations seeking to develop and promote international service standards and professional excellence in customer service. The Global Council members are responsible for promoting international customer service standards, professional certification, and the prestigious International Service Excellence Awards. More information about the ICCSO can be found at iccso.org.
Ryan is an award-winning global tax services firm, with the largest indirect and property tax practices in North America and the seventh largest corporate tax practice in the United States. With global headquarters in Dallas, Texas, the Firm provides a comprehensive range of state, local, federal, and international tax advisory and consulting services on a multi-jurisdictional basis, including audit defense, tax recovery, credits and incentives, tax process improvement and automation, tax appeals, tax compliance, and strategic planning. Ryan is a three-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan's multi-disciplinary team of more than 2,100 professionals and associates serves over 12,000 clients in more than 40 countries, including many of the world's most prominent Global 5000 companies. More information about Ryan can be found at ryan.com.
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