Securian Retirement Customer Satisfaction Soars

Oct 25, 2010, 01:00 ET from Securian Financial Group

ST. PAUL, Minn., Oct. 25 /PRNewswire/ -- In a survey of more than 1,300 employers who sponsor retirement plans for their employees, Securian Retirement received more "very satisfied" rankings for overall satisfaction from its clients than any other plan provider in the survey among plans with up to $5 million in assets. Eighty-three percent of Securian Retirement's clients who responded to the survey gave the company the highest rating for overall satisfaction .



"It takes a lot of hard work and creativity to get employers to say they're satisfied," said Warren Cormier, president, Boston Research Group, which conducts the annual DCP Plan Sponsor Satisfaction & Loyalty study. "Not only did Securian best the competition in many key categories, they bested themselves by improving their customer satisfaction levels across the board from 2009 to 2010."

Securian Retirement also received the highest scores in the category for several of the factors that contribute to customer satisfaction, including relationship management and employee services and education. Securian earned its highest scores for employee account statements and for websites for employees and employers.

"We make it our mission to know what challenges our clients will face, anticipate their needs, and develop products and services to meet those needs before they arise," said Bruce Shay, executive vice president, Securian Financial Group, Inc. "The results of this survey show that our clients are paying attention, and now more than ever, they value the depth and commitment of our services."

Some of the areas where Securian and its intermediaries earned top scores include:

  • satisfaction with services provided by brokers
  • provider's financial strength
  • minimizing administrative burden
  • ERISA compliance services

In addition to besting its peers in several main categories, Securian also led the way in many subcategories, including:

  • forming effective partnerships with employers
  • understanding employer needs
  • effectiveness in helping employees reach their financial goals for retirement
  • helping employers fulfill fiduciary responsibilities
  • quality of employee meetings

Since 1880, Securian Financial Group and its affiliates have provided financial security for individuals and businesses in the form of insurance, investments and retirement plans. Now one of the nation's largest financial services providers, it is the holding company parent of a group of companies that include Minnesota Life Insurance Company. Securian Retirement is a unit of Minnesota Life and offers a full range of retirement products and services to individuals, plan sponsors and advisors. All Securian retirement plan products are offered through a group variable annuity contract issued by Minnesota Life. Products and services are provided by one or more of the following affiliates of Securian Financial Group, Inc: Minnesota Life Insurance Company or Securian Retirement, a unit of Minnesota Life, 400 Robert Street North, St. Paul, MN 55101-2098.



SOURCE Securian Financial Group