Service Leaders Converge at Servigistics EXCHANGE 2012 to Focus on Increasing Profits in Global Service Operations

ATLANTA, March 14, 2012 /PRNewswire/ -- Servigistics, the world's leading enterprise software solution for Service Lifecycle Management (SLM), announced today that it will host its 10th annual client conference, Servigistics EXCHANGE 2012, April 24-27 in San Antonio, TX.

Servigistics EXCHANGE 2012 will once again bring together service executives and thought leaders from leading manufacturers around the world to network, learn, and share best practices for driving customer loyalty, profitability and growth through SLM.  This year's agenda will feature the latest thought leadership and best practices for transforming service operations, and will highlight SLM's ability to strengthen the revenue potential of global service organizations.

This year, attendees will get a unique look at "The CFO's View of Service Lifecycle Management" presented by Ben Riechers, Finance Leader, Global Services, Ingersoll-Rand. The agenda also includes a keynote address from Dr. Morris Cohen, co-founder and former chairman of MCA Solutions and Panasonic Professor of Manufacturing & Logistics at The Wharton School at the University of Pennsylvania.  Another keynote will be given by aerospace and defense industry expert, Jack Muckstadt, an Air Force veteran and Acheson-Laibe Professor of Engineering in Cornell University's School of Operations Research and Industrial Engineering.

Special guest speaker Mark Sanborn will close the program on April 27th. Sanborn is a best-selling author and nationally recognized expert on leadership, change, teamwork and customer service.

EXCHANGE 2012 will also feature:

• Provocative presentations, including over 60 breakout sessions featuring real-world business cases for field-based, depot-based, dealer-based and performance-based service organizations
• Strategic discussions with product experts on service parts planning, service parts pricing, field service management, service logistics, service knowledge, content management, warranty management and remote service
• Valuable client use cases from some of the world's leading brands including JLG, Aviall, Case New Holland, Trane-Ingersoll Rand and the U.S. Coast Guard
• Industry segment roundtables focused on industrial equipment, motor vehicles, aerospace & defense, consumer electronics and appliances and others
• Solution Zone including partner booths and software demonstrations
• Introduction of new special programs

"Manufacturers around the world are responding en masse to the need to nurture new sources of revenue and profit with increased focus on service offerings and operations," says Eric Hinkle, president and CEO, Servigistics.  "Our EXCHANGE events have grown beyond just user conferences. Current and prospective clients who join us in April will see that EXCHANGE has become one of the world's most influential communities of cross-industry service leaders, practitioners, and thought leaders."

Servigistics will also hold its annual "Service Lifecycle Management Excellence Awards" during EXCHANGE 2012 to honor a prestigious group of clients who have successfully leveraged service to transform their operations and dramatically improve profitability and customer service levels.   

More details about EXCHANGE 2012 are available on the Servigistics website.

About Servigistics
Servigistics is the world's leading enterprise software solution provider for Service Lifecycle Management (SLM). The company's award-winning SLM solutions suite enables market-leading companies across diverse industries to successfully execute a service-led growth strategy that delivers value across the entire global service supply chain. Servigistics' Oracle Fusion and SAP Netweaver-certified solutions address all the key post-sale service areas including service parts planning and pricing, field service management, service logistics, warranty management, service knowledge, remote service and content management.  Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, Belgium, France, Japan, China, India and Taiwan and sales and service professionals around the world.  Please contact Servigistics at 1.888.942.8623 or +1.770.565.2340, via e-mail at [email protected], or via the Web at http://www.servigistics.com.  Follow Servigistics on Twitter, Facebook and LinkedIn.

SOURCE Servigistics