COLUMBIA, Md., July 24, 2017 /PRNewswire/ -- ServiceBench, the leading provider of integrated service management solutions, announced a partnership with Cross Country Home Services (CCHS), a leader in home repair, maintenance and warranty services, to help CCHS improve resolution times for its customers.
ServiceBench will help CCHS' expert service partners achieve more efficient job management and business operations by deploying a fully customized version of ServiceBench's cloud-based software platform modules including job management, dispatch, field service mobile, parts supplier integrations, claims and analytics for managing all service activities. The solution will provide CCHS with a full 360° view of each job dispatched to a third-party service professional.
"Our solution will provide CCHS with a fully integrated 360° view of all jobs dispatched to third-party service pros," said Louis Rose, vice president and general manager, ServiceBench. "This aligns with our vision to seamlessly connect all trading partners in the service supply chain to maximize the customer service experience."
The partnership comes as CCHS continues to seek new avenues to digitize and improve the customer experience, strengthen its value proposition with service partners, and boost its productivity and efficiency as the company continues its rapid growth.
"We're committed to solving our customers' problems and supporting our service partners to improve their efficiency and effectiveness," said Steve Upshaw, CCHS chief executive officer. "That's why we partnered with ServiceBench to help create a seamless service experience as the new platform simplifies the claims process through in-home approvals. This is the first of many announcements to come as we continue to invest in new technologies to accelerate our digital transformation."
About Cross Country Home Services
Cross Country Home Services, Inc. (CCHS) is dedicated to making home repairs easier and more affordable with its warranty products and maintenance plans. Since 1978, the company has built a reputation for excellence, and today, is one of the nation's leading providers of these products and services. Consumers can buy home warranties and home maintenance plans directly from CCHS or through select affinity groups, financial institutions, insurance, real estate and utility partners. The products include some of the industry's best-known brands, including TotalProtect Home Warranty and HMS Home Warranty. Headquartered in Fort Lauderdale, Fla., CCHS is a member of the Cross Country Group, one of the largest privately-held providers of customer service programs in the United States. To learn more about CCHS, please visit www.cchs.com.
ServiceBench, an Asurion company, is a cloud-based software platform that provides a 360-degree view of a Service Event, connecting the people who manufacture, sell, service and warrant products to their consumers and the networks of companies that provide parts, service and install the product. Our tools focus on connecting trade partners, automating cumbersome business logic providing clients with a real time picture of the Service Event, and valuable analytics to better service their consumers. For more information visit www.servicebench.com.