Servify and Appalachian Wireless Partner to Deliver Device Protection Services

DALLAS, Sept. 16, 2025 /PRNewswire/ -- Servify, a global leader in device protection services, today announced a partnership with Appalachian Wireless, a leading telecommunications provider, to deliver enhanced device protection and customer support solutions to Appalachian Wireless subscribers. Appalachian Wireless is an East Kentucky Network (EKN) telecommunications company.

This collaboration will combine Servify's expertise in device insurance, repair, and technical wellbeing with Appalachian's extensive network and customer base, offering subscribers seamless protection and fast, reliable service.

"We are excited to join forces with Servify to bring our customers peace of mind through industry-leading protection and support," said Darlene Howell, Director-Customer Relations at Appalachian Wireless. "Offering device protection reinforces our dedication to delivering exceptional value and service."

"As mobility and connectivity become even more imperative to business operations, companies must be able to efficiently manage device lifecycle and enhance customer experience," stated Rahul Prabhakar, President of Servify, North America. He continued, "We are proud to be selected by Appalachian to develop this customized device protection solution."

The partnership launched in July, with additional protection plans and support services rolling out to Appalachian Wireless subscribers throughout 2025.

"We're excited to be working with Appalachian Wireless," said Todd Pressley, Vice President, Servify Americas. "Together, we'll provide a more comprehensive, hassle-free device protection solution tailored to the needs of today's connected consumers."

About Servify
Servify provides innovative product care solutions globally. The company partners with carriers, retailers, and OEMs who control over 87% of the total global mobile device market share and many other brands, including Apple, Samsung, HP, Sony, Bose, and more. With a relentless focus on customer experience that includes digital claims process and over 2,000 walk-in repair locations across North America, Servify supports tens of millions of consumers worldwide.

About East Kentucky Network, LLC D/B/A Appalachian Wireless
East Kentucky Network, LLC d/b/a Appalachian Wireless (EKN) was established in 1990 and is a primary regional wireless carrier serving twenty-five counties in eastern Kentucky and two counties in Virginia. EKN is headquartered in Ivel, Kentucky and has approximately 200 employees, 300+ cell sites, and a 400-mile redundant fiber ring that connects with its five owners/members, each of which has been a telecommunications service provider in the region for over 60 years. EKN's fiber network extends over 7,500 combined fiber miles, with transport capabilities to Chicago and Ashburn. Additionally, EKN maintains a 16,700 sq. ft state-of-the-art Tier III data center that provides reliable storage and security for critical data and systems. 

Contact Information
Servify (US) Inc.
Manjusha Dehaven
Head of Global Marketing
[email protected]

Appalachian Wireless
Darlene Howell
Customer Relations Director
(606) 794-0575
[email protected]
101 Technology Trl
Ivel, KY 41642

SOURCE Servify