ATLANTA, Feb. 15, 2011 /PRNewswire/ -- Servigistics, the world's leading enterprise software solution for Service Lifecycle Management (SLM), announced today that it will host its ninth annual client conference Servigistics EXCHANGE 2011, March 7-10 at Camelback Inn Resort and Spa in Scottsdale, AZ.
Servigistics EXCHANGE 2011 will bring together service executives and thought leaders from around the world to network, learn, and share best practices for driving customer loyalty and profitability and growth through SLM. This year's agenda will feature keynote addresses from industry leaders, analysts and thought leaders relevant to all aspects of the Service Lifecycle: Planning, Execution, Information Management and Measurement & Control.
The conference will kick-off on March 7 with keynotes that will set the stage for the week's informative, thought-leading knowledge exchange on SLM. Raj Navik, McKinsey & Company, will address the current state of SLM and how Servigistics is having a direct impact on driving this emerging business concept. Attendees will also get a glimpse of how the concept of SLM applies in today's manufacturing environment with a keynote from Tom Maher, Dell Computer, who will discuss how leveraging SLM is helping them maintain a competitive advantage and improve service levels.
EXCHANGE 2011 will also give participants valuable insight into how to manage key service challenges more efficiently with interactive sessions and case studies on service parts planning, field service management, service parts pricing, service logistics, and service knowledge and content management. Thought leaders from global companies such as Cisco, Dell, Embraer, EMC, GE, Komatsu, Mazda, Nissan, Honeywell, Johnson & Johnson, PACCAR, Roche, Rolls-Royce, Sears and Subaru will participate in panels, workshops and collaborative forums to exchange best practice ideas and discuss how they are transforming their service businesses to foster customer satisfaction, drive competitive differentiation, and increase profitability. This year's EXCHANGE will also feature a new Executive Track that will focus on thought-leading content relevant to senior-level Executives responsible for service operations.
"Our goal with EXCHANGE 2011 is to provide our clients a thought-leading forum where they can share ideas and best practices with peers, and gain the latest knowledge on how to improve customer satisfaction while driving services growth and profitability," said Eric Hinkle, president and CEO, Servigistics. "SLM has become an imperative for service executives who want to transform their service businesses, and EXCHANGE 2011 is focused on providing the tools and knowledge to make it a reality."
Servigistics will also hold its annual "Service Lifecycle Management Excellence Awards" during EXCHANGE 2011 to honor a prestigious group of clients who have successfully leveraged service to transform their operations and dramatically improve revenue, profitability, and customer service levels.
Servigistics is the world's leading enterprise software solution provider for Service Lifecycle Management (SLM). The company's award-winning SLM solutions suite enables market-leading companies across diverse industries to successfully execute a service-led growth strategy that delivers value across the entire global service supply chain. Servigistics' Oracle Fusion and SAP Netweaver-certified solutions address all the key post-sale service areas including service parts planning and pricing, field service management, service logistics, warranty management, service knowledge and content management. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, Japan, and India, and sales and service professionals around the world. Please contact Servigistics at 1.888.942.8623 or +1.770.565.2340, via e-mail at email@example.com, or via the Web at http://www.servigistics.com. Follow Servigistics on Twitter, Facebook and LinkedIn.