SHL Launches RPO Performance Booster Program

First Assessment Program Designed Specifically for Recruitment Process Outsourcing Providers Elevates Retention, Productivity, and Overall Candidate Quality

Oct 23, 2012, 08:33 ET from SHL

ATLANTA, Oct. 23, 2012 /PRNewswire/ -- SHL, the global leader in talent measurement, today announced the launch of its RPO Performance Booster Program, delivering an assessment solution tailored to the specific needs of Recruitment Process Outsourcing (RPO) providers. Now, RPO providers can embed SHL assessments into their service delivery to more quickly identify the highest-quality candidates with predictive analysis on job fit and performance – ultimately improving retention and productivity as well as ensuring tight alignment with client Service Level Agreements (SLAs).

"RPO providers have delivered excellent value for their clients with a focus on process efficiency and economies of scale in the recruitment sector.  They have enabled their clients to benefit in cost and time savings, and their clients are now looking for a second generation of services which positively affect quality of delivered talent," stated Jeff Holmen, Vice President of Partners, SHL. "The RPO Performance Booster program from SHL was designed for RPO providers to add more qualitative measures on the talent they deliver to their customers. Those RPO providers who implement a strategic assessment plan are sure to deliver higher quality talent and realize quantifiable positive effect on desired business outcomes."

SHL assessment solutions help organizations streamline processes and hire the most qualified candidates for everything from high-volume roles to middle managers to leadership positions. Predictive screening assessments ensure that only the best applicants proceed to the later stages of the hiring process, such as interviews or on-site testing. SHL's proven, science-based talent assessment tools measure applicant characteristics against role requirements, providing unique insight that enables organizations to rapidly identify the highest-quality job seekers and align candidates to desired performance metrics.

"The overall feedback from the line managers is extremely positive. The results indicate that SHL's Dependability and Safety Instrument (DSI) can quickly and accurately identify those applicants who possess a high level of safety focus and can be relied on to produce high-quality work," said David Reay, Senior Personnel Controller, Nissan. "The aptitude tests along with DSI have also helped us objectively screen out around 50 percent of applicants earlier in the selection process and allowed us to concentrate on the higher caliber applicants, which has saved us a considerable amount of time and money."

Through the unique RPO Performance Booster program, SHL empowers RPO providers with a comprehensive toolset which includes online application management, realistic job previews (RJPs), job simulations, candidate behavioral assessments, situational judgment tests, skills tests, and much more. By seamlessly integrating these tools, RPO providers can harness the power of SHL's People Intelligence to increase the value of their service delivery by improving measurable areas such as Position Guarantees, Time-to-Fill, Hiring Manager Satisfaction, Candidate Satisfaction, Diversity Effectiveness, and beyond.

"Our initial results clearly showed the ROI we were looking for - 16 percent increased retention among Customer Service Reps and a 25 percent reduction in turnover among Technicians," explained David Ivester, Manager of Recruitment Technologies, Time Warner Cable.

SHL provides a number of options and services for RPO providers to incorporate assessments into their service programs, including packages for high-volume and entry-level candidates as well as for managerial and professional hires. To inquire about the RPO Performance Booster program, call 800-899-7451 or submit an online contact form. For additional information, visit

About SHL - People intelligence. Business results.
SHL is the leader in talent measurement solutions, driving better business results for clients through superior people intelligence and decisions - from hiring and recruiting, to employee development and succession planning. With a presence in over 50 countries, SHL delivers more than 25 million assessments annually in over 30 languages - allowing over 10,000 business customers to benefit from both global expertise and local insight. Along with its world-class consulting practices and 24-hour support center, SHL clients can access over 1,000 assessments through an easy-to-use technology platform. SHL was acquired in 2012 by CEB, the leading member-based advisory company.  By combining the best practices of thousands of member companies with advanced research methodologies and human capital analytics, CEB equips senior leaders and their teams with insight and actionable solutions to transform operations.  Headquartered in London, UK, SHL has offices in North and South America, Europe, the Middle East, Africa, Asia and Australia/New Zealand. For more information, visit