EL SEGUNDO, Calif., Nov. 12, 2018 SmartAction, the leading AI-powered virtual agent solution for contact centers, today announced that its solutions are compliant with key contact center solutions from Avaya, a global provider of business communications software, systems, and services.
SmartAction's AI-powered virtual agents automate conversations that live agents handle today. The cloud-based service works across 14 industries and dozens of use cases, from natural language intent capture and routing, to repetitive inquiries like order management, billing, roadside assistance, membership management, tech support, and much more. The solution is now compliance-tested by Avaya for compatibility with the Avaya Aura® platform for contact centers 7.1 and Avaya Session Border Controller for Enterprise 7.2.
SmartAction is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Technology Partner, SmartAction is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
"The combination of Avaya equipment and SmartAction cloud-based AI automation helps our shared clients offer exceptional customer support via the contact center. We are thrilled to successfully complete compliance testing and continue working alongside the Avaya team."
-- Mike Vanca, Chief Product Officer, SmartAction
"Technology partners like SmartAction offer yet another proof point for Avaya's vision of the AI-enabled customer experience. The delivery of AI-powered virtual agent services allows enterprises to offer their own customers more effective and distinctive self-service options, while increasing the efficiencies in their own contact centers through automation and machine learning."
-- Eric Rossman, vice president, Partnerships and Alliances, Avaya
Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com.
SmartAction is the leading provider of AI-powered virtual agents for contact centers. Businesses automate conversations that live agents handle today over voice, chat, and text using SmartAction's cloud-based virtual agents. Every solution is powered by proprietary conversational AI and delivered with a dedicated team of SmartAction CX experts, who guide the transformation to automation for the most human-centric AI experience possible. For more information, visit www.smartaction.ai.