SmartAction Wins Gold Stevie® Award in 2014 Stevie Awards for Sales & Customer Service(SM)

LAS VEGAS, Feb. 24, 2014 /PRNewswire/ -- SmartAction was presented with a Gold Stevie® Award in the "IVR Solution – New Version" category at the eighth annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world's top contact center awards, sales awards, and customer service awards.  The Stevie Awards organizes several of the world's leading business awards shows including the prestigious American Business Awards^SM  and International Business Awards^SM.

The awards were presented to honorees during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas.  More than 400 nominated customer service and sales executives from the U.S.A. and several other countries attended. 

SmartAction's CEO, Tom Lewis, accepted the Gold award in the category for IVR or Web Service Solution – New Version. The winning product, IVA: Intelligent Voice Automation, is the next generation of IVRs.  IVA is a new version of their product that launched in 2013, which uses artificial intelligence to automate customer service through self-service engagement. Using IVA, businesses handle calls from start to finish performing complex interactions without the need for a live agent.

"Entries to the Stevie Awards for Sales & Customer Service awards have almost doubled over the past few years," said Michael Gallagher, president and founder of the Stevie Awards.  "Not only have we seen a dramatic increase in the number of entries; but the judges have also seen a remarkable rise in the quality of the nominations submitted overall.  We congratulate all of this year's Stevie winners for their outstanding work."

More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 36% over 2013.  129 professionals worldwide acted as preliminary judges scoring each entry. The average of their scores were used to determine award finalists.

The Business TalkRadio Network will broadcast a recording of the presentations this Wednesday, February 26, at 8:00 pm ET.

About SmartAction
SmartAction is a leader in call automation, providing hosted speech IVR services to medium-sized to Fortune 500-sized customer service call centers. Our state-of-the-art solution contains artificial intelligence and natural language capabilities, allowing us to handle more complex calls than the most advanced IVRs. This translates to a superior customer experience with proven higher call completion rates. Learn more at www.smartaction.com or call 888-882-9520.

About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about the Stevie Awards at www.StevieAwards.com.       

SOURCE SmartAction