TAMPA, Fla. and PLEASANT GROVE, Utah, March 22, 2011 /PRNewswire/ -- ConnectWise, the leading business management solution designed exclusively for IT service providers, VARs and MSPs announced today that SmartShare Systems, a leading and innovative supplier of intelligent bandwidth management products, has added integration of its SmartShare automated QoS and dynamic bandwidth optimization appliances with ConnectWise software.
SmartShare bandwidth optimization appliances have a built-in Health Monitor, which can detect a range of network-related problems and automatically resolve bandwidth performance issues. When the Health Monitor detects a problem, the appliance will automatically create a service ticket directly in ConnectWise, so the MSP support team can be aware of the problem immediately. When Health Monitor detects that the problem has been resolved, it will automatically close the service ticket.
SmartShare Systems offers partners a low annual cost of ownership, including covering hardware under warranty and software updates that are appropriate for a customer subscription model.
"This integration reflects the automated nature of our products by automating both service tickets and monthly bandwidth usage reports, which makes it easier for partners to improve service to their customers," said Michel Thorsen, CEO of SmartShare Systems. "Solution providers and MSPs can deliver better quality in data transfers and IP telephony to their customers, with no extra investments in bandwidth."
"Because bandwidth management is key to better utilization, and cost savings, IT Service companies will find SmartShare Systems can enhance the quality, efficiency and profitability of VoIP installations as well as hosted applications," said Jeannine Edwards, Director, ConnectWise Community. "This integration enables our partners working with unified communications and SaaS environments another competitive advantage when delivering solutions for the Modern Office™."
Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation. For more information visit www.ConnectWise.com or call 800-671-6898.
About SmartShare Systems
SmartShare Systems is a leading and innovative supplier of WAN Optimization Appliances delivering intelligent bandwidth management products which guarantee all users a fair share of the available bandwidth, while at the same time significantly reducing delays in all IP-based traffic. This consequently improves overall Quality of Experience (QoE) when using IP telephony, thin clients and other SaaS-based applications. All SmartShare products are powered by SmartShare patented technologies including Dynamic QoS™ and User Load Balancing™. With technology development started in 2004, SmartShare Systems is a privately held Danish company backed by international venture funds with channel partners globally.
For more information about SmartShare Systems, please visit www.smartsharesystems.com.
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