Smile Concierge delivers new patients to CandidPro providers

COLUMBUS, Ohio, March 24, 2025 /PRNewswire/ -- Clear aligner company CandidPro announced a complimentary new service for its providers to help connect them with prospective patients. The service, called Smile Concierge, helps patients seeking CandidPro's state-of-the-art clear aligner therapy connect with a provider in their area. CandidPro will initially offer Smile Concierge as a pilot program for select providers, with a full rollout planned for later in the year.

New patients are the lifeblood of general dental practices. It's often cited that a healthy dental practice with one doctor on staff should target 1,600–1,800 active patients¹. They can also expect to lose around 17% of their patients each year due to patient relocation, insurance changes, deaths, and other reasons. CandidPro's new Smile Concierge service will help general dentists attract the new patients they need while also driving revenue beyond semi-annual hygiene visits.

"Prospective patients often visit our website seeking clear aligner care, and we're always looking for opportunities to connect them with our providers" says Amanda Bottger, VP of Marketing at CandidPro. "Before Smile Concierge, much of the process was manual. Now, our CandidPro providers can proactively engage with interested patients in their area more efficiently than ever before."

For patients seeking clear aligner care, Smile Concierge begins on CandidPro's website with a short "smile quiz." Visitors answer simple questions about their smile, reasons for pursuing clear aligner therapy, and contact info. After submitting the questionnaire, an AI-powered protocol matches them with a CandidPro provider nearby and shares the provider's information with them via email. Smile Concierge also sends the patient's information and pre-written email communications to that provider so they can proactively schedule a consultation appointment if they wish.

"We've been looking for a solution like Smile Concierge for years," says Waise Ebrahimi, DDS of NYC-based Smile Lab Dentistry. "I'm grateful to see CandidPro deliver this kind of thoughtful service that seamlessly connects me to patients seeking care. New patients and new clear aligner cases help us drive profitable growth. To that end, CandidPro is playing an active role in growing our business."

About CandidPro
CandidPro is the clear aligner system built specifically to help general dentists deliver high-quality care and supreme convenience to their patients. Founded in 2021, CandidPro combines hands-on support from US-based, licensed orthodontists, seamless remote monitoring, and built-in business growth consulting to deliver a clear aligner system that promotes predictable outcomes, efficient workflows, and profitable practices. Learn more at CandidPro.com

Learn more at: https://www.candidpro.com

¹ https://www.jarvisanalytics.com/blog/dental-practice-benchmarks/.

SOURCE CandidPro