SAN FRANCISCO, Jan. 17, 2019 /PRNewswire/ -- Sparkcentral, the leading enterprise messaging customer service platform company, today announced that it was named a Finalist in the contact center solution category in the 13th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
The awards are presented by the Stevie Awards, which organizes several of the world's leading business awards shows including the prestigious International Business Awards® and the Stevie Awards for Great Employers.
The Gold, Silver, and Bronze Stevie placements from among the Finalists will be revealed during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, Nevada. More than 600 professionals from across the globe are expected to attend.
More than 2,700 nominations from organizations of all sizes and in virtually every industry, in 45 nations, were evaluated in this year's competition. Finalists were determined by the average scores of more than 150 professionals worldwide, working in seven specialized judging committees. Entries were considered in 93 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.
Founded in 2012, Sparkcentral was one of the first vendors to offer an enterprise-grade tool for managing customer care conversations on social media as well as live chat and messaging channels. Sparkcentral helps customer support teams manage large volumes of digital messaging inquiries in a streamlined and efficient manner. Sparkcentral's premier blend of traditional social channels with more modern messaging apps, in-web/in-app live messaging as well as SMS not only increases customer satisfaction (CSAT) but also cuts contact center costs by 30 percent.
"The 2019 judges were very impressed by the caliber of this year's nominations, which set another record for this competition. The quality of the accomplishments outlined in every Finalist nomination was remarkable," said Michael Gallagher, president and founder of the Stevie Awards. "We look forward to announcing the Gold, Silver, and Bronze Stevie Award placements in Las Vegas next month."
"We are honored to be recognized as one of the top contact center solutions by the Stevie® Awards," says Joe Gagnon, CEO of Sparkcentral. "Sparkcentral exists to open a digital channel of communication between customers and businesses through whatever messaging approach they prefer. Our goal is to help empower businesses with the tools they need to communicate with their audience in a technology-driven world, on the consumer's terms."
Companies like JetBlue, Nordstrom, Zappos, Netflix and Western Union are already reaping the rewards of being able to address consumers' concerns in a fast, secure, scalable manner. Sparkcentral has also won the 2016 and 2017 CODiE awards for social care as well as the "High Performer" badge by software review portal G2 Crowd four times in a row in 2018.
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.
Based in San Francisco, California, Sparkcentral is a messaging customer service platform company with a mission to change the way customer service is delivered around the world. Ninety-seven percent of Americans send a message at least once a day according to Pew Research, yet very few of those messages go to businesses. Sparkcentral aims to change that. The company wants to spark a movement to connect businesses with customers through messaging, whether through social media or private messaging channels such as WhatsApp, Messenger, SMS text, live chat, or any other digital messaging means. Leading brands around the world rely on Sparkcentral's Messaging Customer Service platform, including Netflix, Slack, Jetblue, Nordstrom and Western Union. Learn more at www.sparkcentral.com.
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Sponsors of the 13th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc. and ValueSelling Associates, Inc.
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