Special Needs Group Announces Celebrity Cruises® Sales Team Enters 2018 as SNG Certified Accessible Travel Advocates™
Jan 23, 2018, 08:55 ET
FORT LAUDERDALE, Fla., Jan. 23, 2018 /PRNewswire/ -- Andrew J. Garnett, founder, president & CEO of Special Needs Group® / Special Needs at Sea® (SNG) www.specialneedsgroup.com, has announced that the Celebrity Cruises® sales organization is the first travel industry supplier team to have successfully completed the SNG Certified Accessible Travel Advocate™ (CATA) program.
SNG is the leading global provider of wheelchair rentals, scooter rentals, oxygen rentals and other special needs equipment rentals. In 2011, the company launched its groundbreaking CATA program, the travel industry's first eLearning curriculum which allows travel professionals to become conversant with the accessible travel market segment through online study and testing.
"As the first travel industry supplier team to successfully complete our CATA program, Celebrity is taking a leadership role and furthering the mission of delivering an accessible world," said Garnett. "The Celebrity sales team members are now among over 4,000 travel industry professionals who have achieved this designation.
"Celebrity Cruises is to be recognized and applauded for embracing the accessible travel market segment, and putting itself in an enhanced positioned to deliver superior customer experiences," he continued.
The CATA program contains no commercial content or advertising. Its goal is to equip travel professionals with the often critical knowledge required to effectively serve the most frequent needs of existing and potential clientele who require mobility and other forms of special needs services.
"At Celebrity, our attention to detail helps to create a vacation experience that knows no boundaries," says Keith Lane, vice president of field sales and national accounts, North America at Celebrity Cruises. "Our goal is to deliver an accessible and unrivaled cruise vacation for all our guests. It is important that our entire sales organization understands the needs of our guests with disabilities, and anticipates how we can ease any of their travel concerns."
The SNG CATA program is available at specialneedsgoup.com/agents. It consists of three online modules and a testing component. It is available, at no charge, to travel industry professionals who possess a valid industry identifier (ARC, IATA, CLIA, etc.). Additionally, certification jump-start webinars can be scheduled, and live/in-house training with onsite testing can be requested for large groups.
About Special Needs Group® / Special Needs at Sea®
Special Needs Group® / Special Needs at Sea® is the leading global provider of wheelchair rentals, scooter rentals, oxygen rentals and other special needs equipment rentals. It also offers a broad range of special needs equipment for purchase. Recommended by the world's major cruise lines for superior service and value, Special Needs Group also services guests visiting hotels, resorts, theme parks and convention centers. Special Needs Group is the only mobility and oxygen equipment supplier that is approved to deliver to all major cruise lines Special Needs Group is the travel industry's only total special needs travel solution. Special Needs Group provides service in 215 ports and cities located in 68 countries. It is located at 302 NW 1st Street, Dania Beach, FL 33004. For more information, visit www.specialneedsgroup.com or call 1-800-513-4515.
About Celebrity Cruises
Celebrity Cruises' iconic "X" is the mark of modern luxury, with its cool, contemporary design and warm spaces; dining experiences where the design of the venues is as important as the cuisine; and the amazing service that only Celebrity can provide, all created to provide an unmatchable experience for vacationers' precious time. Celebrity Cruises' 12 ships offer modern luxury vacations visiting all seven continents. Celebrity also presents incredible cruise tour experiences in Alaska and Canada. Celebrity is one of five cruise brands operated by global cruise vacation company Royal Caribbean Cruises Ltd. For more information, dial 1-800-437-3111, visit www.celebritycruises.com, or call your travel agent.
SNG Media Contact
Jim Smith, CTIE
561.362.3887
Mobile 954.270.9266
[email protected]
SOURCE Special Needs Group