Spotnana Announces Capabilities for Airline Credit Name Changes

Fully automates unused NDC ticket solution via name change with United Airlines

NEW YORK, Nov. 12, 2026 /PRNewswire/ -- Spotnana, a leading provider of modern travel infrastructure, today announced a powerful enhancement that automates the lifecycle of unused airline ticket credits, including the ability for companies to move eligible unused credits into a company pool and make them available for use by other travelers.

"While 96% of unused credits are currently redeemed through Spotnana prior to expiration, our latest enhancements aim to get this as close to 100% as possible," said Seth Anagnostis, Senior Director of Content and Distribution at Spotnana. "Spotnana's new capability allows corporate travel programs to reallocate unused credits into a shared company pool, reducing manual processing, maximizing credit utilization, and optimizing overall travel spend."

Traditionally, applying unused ticket credits to another traveler was a manual, error-prone process. Spotnana's travel platform now automates name changes for NDC and EDIFACT unused ticket credits. Travel managers can now select eligible unused credits that are assigned to a specific traveler and move them into a company pool where they can be used by other employees. In a future release, travel managers will be able to create rules that automate this transfer process based on specific criteria.

After credits have been moved into the company pool, they can be redeemed by another traveler, within the same company, entirely through Spotnana's self-service booking flow, without agent intervention. For most airlines, a task is created in Spotnana's Agent Desktop to complete the name change process. With United Airlines NDC credits, Spotnana fully automates the name change workflow end-to-end.

"The process of reassigning credits to other employees has been complex and time-consuming," said Jeff Christensen, Managing Director, Global Distribution Strategy at United Airlines. "Spotnana is the first technology platform to fully automate United NDC name changes and enable corporate travelers to redeem eligible United NDC tickets that have been allocated to a company pool."

This enhancement represents a major step forward in helping companies manage and maximize the value of unused ticket credits. As corporate travel programs continue to focus on cost control and operational efficiency, these credits are an important source of savings.

To learn more about these enhancements, visit the Spotnana blog.

About Spotnana
Spotnana is modernizing the infrastructure of the travel industry. It's our vision to power the perfect trip for travelers everywhere. Our open Travel-as-a-Service platform improves corporate and leisure traveler experiences, helps TMCs increase revenue and efficiency, enables travel providers to deliver personalized offers, and empowers any company to sell travel to their customers. To learn more, visit spotnana.com.

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SOURCE Spotnana