Study Reveals the Best and Worst Return Policies of 2015

As over two-thirds of consumers indicate they return at least some of their holiday gifts, GOBankingRates highlights the stores with the best and worst return policies of the year

Nov 24, 2015, 07:15 ET from GOBankingRates

LOS ANGELES, Nov. 24, 2015  /PRNewswire/ — As the holiday shopping season kicks off this Black Friday weekend, leading personal finance website reports in its annual survey of retailer return policies that Nordstrom, Costco and Bed Bath & Beyond are among the stores with the most generous return policies of the year.

"Return policies should be a big consideration for holiday shoppers — two-thirds of people return at least one holiday gift," said Elyssa Kirkham, lead reporter on the GOBankingRates study. "Shopping at stores that are return-friendly can make life a lot easier if you have to make adjustments to your shopping list later on. It'll also allow you to give guilt-free knowing your recipient won't face a lot of hassle if they decide to exchange or return the item."

GOBankingRates ranked return policies from 31 major retailers and stores based on six key factors that make returns easy and customer-friendly.1 Based on these rankings, GOBankingRates identified the 10 retailers with the best return policies.

10 Stores With the Best Return Policies of 2015:

  1. Nordstrom
  2. L.L.Bean
  3. Bed Bath & Beyond
  4. JCPenney
  5. Costco
  6. Staples
  7. Zappos
  8. REI
  9. Macy's
  10. Kohl's

To see the stores with the worst return policies this year, visit:

Additional Insights:

  • Generous return windows: Eight of the 10 best return policies place no time limits on returns, and the other two give customers a generous 365 days to make returns.
  • Accepting returns without receipts: Nine of the 10 stores with the best policies will accept returns without a receipt, though often only for store credit.
  • Satisfaction guarantees: Many of the best return policies include a satisfaction guarantee. L.L. Bean,  Costco, REI and Nordstrom all have policies that allow them to even refund, exchange or replace used items if it keeps a customer happy.

1 For the full methodology, visit

Click here to tweet the best return policies of the year.

About GOBankingRates is a leading portal for personal finance and consumer banking information, offering visitors the latest on everything from finding a good interest rate to strategies for saving money, investing for retirement and getting a loan. Its editors are regularly featured on top-tier media outlets, including U.S. News & World Report, Forbes, Business Insider, DailyFinance, Huffington Post and more. It specializes in connecting consumers with the best financial institutions and banking products nationwide.


Connie Lundegard, Media Relations 
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SOURCE GOBankingRates