NEW YORK, March 27, 2012 /PRNewswire/ -- SunGard has received a score of 93 out of 100 in "overall customer satisfaction" for its iWorks EAS accounting and reporting solution, in the Q1 2012 Novarica Average Customer Experience (ACE) Silver Ranking Report. Novarica, an insurance technology research, consulting and advisory firm, produces its ACE Silver Rankings through an online survey of senior technology and operational executives at five insurer clients who have direct experience with the vendor product and organization.
The Novarica ACE Silver Ranking survey groups the insurer's statements into four SOFT areas (staff, organization, functionality, and technology) as well as an additional area for overall customer satisfaction, which is double-weighted in the average. In addition to earning a score of 93 out of a possible 100 for "overall customer satisfaction," SunGard received scores of 97 for "overall staff," 93 for "overall organization," 91 for "overall functionality" and 89 for "overall technology."
The rankings are produced independently and are not sponsored by vendors. They are intended to provide a transparent, unedited picture of how well a solution or provider meets its users' needs.
"SunGard's iWorks EAS scored very well across the board among its insurer customers, and has maintained consistently high scores over the last three years," said Matthew Josefowicz, partner and managing director of Novarica, and lead researcher for the Novarica ACE Rankings program.
Kevin Singerman, senior vice president of Financials for SunGard's iWorks, said, "SunGard's customers expect great products and customer service, and our high rankings in this report show that we continue to meet those expectations year after year."
About SunGard's iWorks
SunGard's iWorks is a business-driven IT product suite for the insurance industry in each of the following major business lines: life/health/annuities/pensions, property and casualty and reinsurance. iWorks offers a range of products and services including front-office tools, policy administration, reinsurance, actuarial calculations, financial accounting, investment accounting, and reporting. SunGard partners with customers to deliver products and services that align with changing business and regulatory needs.
SunGard is one of the world's leading software and technology services companies. SunGard has more than 17,000 employees and serves approximately 25,000 customers in more than 70 countries. SunGard provides software and processing solutions for financial services, education and the public sector. SunGard also provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software. With annual revenue of about $4.5 billion, SunGard is the largest privately held software and services company and was ranked 434 on the Fortune 500 in 2011. Look for us wherever the mission is critical. For more information, visit www.sungard.com.
Trademark Information: SunGard, the SunGard logo and SunGard iWorks are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.