SunTel Services Achieves Top Customer Satisfaction Score; Achieves Avaya Connect Gold Certification

TROY, Mich., Nov. 28, 2011 /PRNewswire/ -- SunTel Services – a complete provider of services for voice, data and unified networks to businesses in Michigan – announced today that it has succeeded in earning a top customer satisfaction rating and met requirements needed to maintain its Gold Channel Partner status with Avaya, a leading global provider of business communication, solutions and services. 

The Avaya Connect Gold certification demonstrates that the SunTel Services team has developed comprehensive skills to help small-to-large size businesses transform their operations with Avaya's industry-leading unified communications, collaboration and contact center solutions.

Gold-certified channel partners must meet rigorous service delivery and customer satisfaction criteria. In customer satisfaction survey results, SunTel exceeded Gold Channel Partner requirements and achieved a rating of 4.63 out of 5, well beyond the required minimum score of 3.1. The company was rated on its overall service, sales, technical expertise, organization, pro-activeness, installation and support services and more.

The company also passed Avaya's dealer service assessment, which examined SunTel's processes, operations, service center, install team, support team, test equipment, and facilities were meticulously examined. SunTel exceeded the number of required technical certifications needed to authorize the company to provide complete Avaya solutions to its customers.

"We had a great year with Avaya, across their entire product line, and across the state of Michigan. As we continue to improve on, and invest in our Avaya capabilities, more and more customers are choosing us as their communications partner," said Gary Jackson, president, SunTel Services. "We are very proud of our high customer satisfaction scores and our achievement of Gold status for the coming year."

"SunTel provides Ford Field with a competitive edge by providing telecommunications solutions that meet our current and future needs," said Mark Woloszyn, manager of information technology for Detroit's Ford Field. "Their relentless commitment to quality makes it easy to recognize SunTel as one of the leaders in the industry."

SunTel sells Avaya business communications systems to customers across Michigan and recently nearly doubled its sale of Avaya products. Acting as a technology partner to its more than 1,000 customers, SunTel works to provide total business communication solutions by taking a full life-cycle approach – from designing, engineering and installing customized systems, to servicing them via its Customer Care Center.

About SunTel Services

SunTel services has provided total solutions for voice, data and unified networks in Michigan since 1986. The company offers the latest in collaboration and mobility, with applications such as audio and video conferencing, unified messaging and more.  

With more than 1,000 customers and 2,500 installations, SunTel offers a wide breadth of expertise and product offerings to customers across the automotive, manufacturing, government, healthcare, education, finance, professional services, and technology sectors. With certifications in all critical network services, SunTel offers service programs up to and including management of customer networks. The company holds key partnerships with industry leaders, such as Adtran, APC, Avaya, Blue Coat Systems, Cisco, Dell, Fortinet, HP, Juniper Networks, Microsoft, Mitel and Polycom.

SunTel serves the global communication system requirements of Michigan companies through offices in Troy, Detroit, Flint, Grand Rapids and Traverse City. Learn more at http://www.suntel.com

About Avaya:

Avaya is a global leader in business communications and collaboration, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

SOURCE SunTel Services