SunView Software's ChangeGear® is Certified by ITIL® V3.1 PinkVERIFY™

IT Service Management solution recognized as ITIL-compatible for incident management, change management, and service asset and configuration management

Mar 15, 2011, 12:51 ET from SunView Software

TAMPA, Fla., March 15, 2011 /PRNewswire/ -- SunView Software today announced that ChangeGear®, a leading IT service management software, has been recognized for ITIL® V3 compatibility through PinkVERIFY from leading ITSM education and consulting provider Pink Elephant.

Pink Elephant is the only independent IT Service Management tool certification program that validates toolsets that meet functional requirements as defined by Information Technology Infrastructure Library, Version 3 (ITIL V3) best practices. Organizations utilize ITIL to provide a practical approach to managing IT services and to using IT as an asset for facilitating business change, transformation, and growth within the organization.

PinkVERIFY helps organizations easily identify tools that will support their ITIL needs. To receive the PinkVERIFY certification, SunView Software's ChangeGear completed a thorough assessment with a qualified Pink Elephant consultant and satisfied 100% of the criteria. ChangeGear received PinkVERIFY verification in three core ITIL framework processes: Incident Management, Change Management, and Service Asset & Configuration Management.

"Pink Elephant verified the three core processes of our ITSM suite of products," said Seng Sun, CEO of SunView Software. "It's important that we provide our customers with confidence that we are delivering ITIL-compatible processes out of the box. I am proud that SunView Software delivers one of the industry's most cost-effective solutions for ITIL compliant Service Desk, including a Free Edition for small organizations and workgroups."

"We're delighted to recognize SunView's vision in successfully developing 'ChangeGear' to support IT Service Management best practices according to the ITIL framework," says David Ratcliffe, President, Pink Elephant. "Over the years we've noticed that software developers and vendors have shown interest and commitment to PinkVERIFY and we're glad to see that SunView has recognized this need and opportunity!"  

About SunView Software

SunView Software is a leading provider of IT service management software that enables companies to better track, manage, and control IT services across the enterprise. Based on the ITIL best practices framework, ChangeGear allows companies to gain greater visibility into their IT infrastructure, increase security, eliminate system downtime, reduce operational costs, and ensure regulatory compliance. SunView Software is a privately held company based in Tampa, Florida.

About Pink Elephant

Founded in 1980, Pink Elephant is the leader in providing IT Service Management best practice services. Operating in many locations across the globe including the USA, Canada, Mexico, Brazil, the UK, Netherlands, South Africa, Hong Kong, Malaysia & Singapore, Pink Elephant is the world's #1 supplier of ITIL® and IT Service Management conferences, education and consulting services.

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SOURCE SunView Software