Survey Finds Trust and Human Oversight Key to Employee Adoption of Emerging Payroll Technologies

SAN ANTONIO, Sept. 18, 2026 /PRNewswire/ -- As new technologies reshape how employees access their pay and interact with payroll, results from PayrollOrg's 2026 "Getting Paid In America" survey suggest trust and human oversight may play an important role in employee adoption.

When asked about artificial intelligence (AI) in payroll processes, 46% of respondents said they were somewhat or very uncomfortable with its use, compared with 25% who said they were somewhat or very comfortable.

Asked separately what would increase their trust in AI-driven payroll systems, 71% selected human oversight, making it the most common response. Proven accuracy was selected by 57% of respondents, while 55% selected strong data security protections. Respondents could select up to two answers.

Interest in earned wage access (EWA) was also mixed. About 27% of respondents said they would be interested in accessing wages as they earn them rather than waiting for payday, while nearly 44% said they would not. Another 23% were unsure, and 6% said they already have access.

"Modern technology, including AI, and newer tools like earned wage access have the power to dramatically increase value, reduce friction, and improve the overall experience for employees," said Crystal Bryant-Minter, general manager and senior vice president of employer solutions at rapid! by Green Dot. "At the same time, trust and transparency are critical, and without a clear understanding of how these tools work, employees are less likely to adopt."

"This year's survey points to the value of effective communication and education for employees, which may play an important role in employee adoption and sustained growth in our industry," Bryant-Minter continued.

PayrollOrg^®, the leader in payroll education and training, conducts the annual "Getting Paid In America" survey to examine how employees in America receive their pay, understand their deductions, and interact with their payroll information. One of the longest-running surveys on employee pay practices, the survey provides insight into evolving pay practices and the role payroll plays in workers' financial lives.

The "Getting Paid In America" survey was conducted as part of PayrollOrg's annual public awareness campaign, National Payroll Week^®, held September 7–11, 2026. The survey gathered insights from approximately 11,171 respondents nationwide. Complete survey results will be available later this year at nationalpayrollweek.com.

About PayrollOrg

PayrollOrg (PAYO) is the leading global authority in payroll education, publications, and professional development. Established in 1982 as the American Payroll Association, PAYO provides payroll professionals and organizations worldwide with trusted education, training, certifications, certificate programs, publications, and compliance resources. Through its global network and industry expertise, PAYO advances the payroll profession, supports career growth, and helps organizations navigate the evolving demands of payroll compliance and management.

SOURCE PayrollOrg