SysAid Recognized in the 2025 Gartner® Magic Quadrant™ for AI Applications in IT Service Management

SysAid is one of 10 vendors included in the report, evaluated on Completeness of Vision and Ability to Execute

TORONTO, Sept. 11, 2025 /PRNewswire/ -- SysAid, a leading provider of AI-first Enterprise and IT Service Management solutions, today announced that it has been named in the 2025 Gartner® Magic Quadrant™ for AI Applications in IT Service Management.

SysAid has been recognized for the AI for End-User Self-Service Use Case.

Reinforcing customer satisfaction

Complementing its Magic Quadrant recognition, SysAid also got the highest Overall Score in the May 2025 Gartner® Peer Insights™ 'Voice of the Customer' report for AI in IT Service Management. SysAid believes this highlights the company's exceptional customer satisfaction, seamless deployment, and commitment to delivering AI-driven innovation and support.

Leadership perspective

"In my opinion, SysAid's recognition in Gartner Magic Quadrants, among select vendors in the ITSM industry, speaks to our longstanding role in shaping service management," said Avi Kedmi, CEO at SysAid. "To us, our position in the recent Magic Quadrant for AI Applications in ITSM reflects our mission to liberate organizations by putting AI to work for them and their people. It also highlights the rapid pace of innovation delivered in our platform. We are proud to be at the forefront of AI in ITSM, empowering IT teams to deliver impactful service at scale."

Additional information

The Gartner Magic Quadrant for AI Applications in IT Service Management is available here.

Find more information on SysAid here.

Gartner disclaimer

Gartner, Magic Quadrant for AI Applications in IT Service Management, By Chris Matchett, Rich Doheny, Ankita Hundal  2 September 2025

Gartner, Critical Capabilities for AI Applications in IT Service Management, By Rich Doheny, Chris Matchet et al., 3 September 2025

Gartner, Voice of the Customer for Artificial Intelligence Applications in IT Service Management, By Peer Contributors, 30 May 2025

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content, nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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About SysAid

SysAid is on a mission to liberate organizations by putting AI to work for them and their people. Built on a robust ITSM platform, SysAid's Agentic AI adds a powerful operational layer to IT, automating repetitive tasks and freeing teams from reactive work. AI Agents take the first action, so IT pros intervene only when truly needed—enabling focus on optimization, innovation, and strategic challenges. Organizations can go live in weeks with rapid onboarding and no heavy migrations. SysAid's AI is purpose-built for IT, delivering security and governance by design, along with award-winning support to ensure long-term success.

With over 5,000 customers, SysAid partners with organizations from small businesses to Fortune 500 enterprises across 140 countries. For more information, visit www.sysaid.com.

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SOURCE SysAid