SysAid Unveils ITSM Business Intelligence Powered by Qlik®

SysAid first company to build business intelligence into IT service management (ITSM) solution

Nov 04, 2015, 07:00 ET from SysAid Technologies Ltd.

TEL AVIV, Israel, Nov. 4, 2015 /PRNewswire/ -- SysAid Technologies Ltd., a leading provider of IT service management (ITSM) solutions, today unveiled a new business intelligence (BI) tool powered by Qlik®, a leader in the visual analytics market. SysAid is the first ITSM solutions provider to offer BI as a native feature inside its software. The new BI tool and an improved reporting interface will be released this December in SysAid Winter 16.       

To find the right analytics tool for ITSM, the SysAid team vetted and tested the leading BI solutions on the market. Qlik® came out on top. A Leader in 2015 Gartner Magic Quadrant for Business Intelligence and Analytics Platforms, Qlik offered ease of use, interactive experiences and rich visualizations that stood out from the competition.

"Our aim is to provide SysAid customers with the best BI solution available, and Qlik was the clear choice," said Sarah Lahav, CEO of SysAid. "We built Qlik right into SysAid Cloud so that users don't have to deal with implementation, hardware or licenses. SysAid customers will be able to advance their business with the first BI tool dedicated to ITSM."

Qlik will enable SysAid users to drill down into ITSM metrics with unprecedented speed and comprehensiveness. From incident categories to workload distribution, Qlik provides the smart visualizations and advanced navigation capabilities that IT leaders need to improve performance and resolve problems. Qlik's guided analysis paths will help users ask the right questions and get answers quicker than ever before.

"The IT service lifecycle generates a tremendous amount of untapped data," said Oded Moshe, VP Products at SysAid. "With the help of BI analytics, SysAid customers will be able to navigate this data, spot weak points, ask relevant questions and get answers. That is what IT departments must do to continuously improve service."

In addition to BI, SysAid will roll out a simplified reporting tool that supports new data, a drag-and-drag interface and larger database queries. On Wednesday, November 4 at 12 pm EST, SysAid will host a live webinar where customers can tour the new BI and reporting tools. To join the webinar, visit

About SysAid Technologies

SysAid Technologies Ltd. is a leading provider of customer-driven IT Service Management (ITSM) solutions. Available as a cloud-based or on-premise solution, SysAid provides affordable, innovative, and intuitive ITSM software aligned with industry best practices. Founded in 2002 by Israel Lifshitz with a vision to make the lives of SysAdmins around the world easier, and make their IT environments and IT service delivery better—SysAid now serves over 10,000 customers across 140 countries, spanning all industries and sizes, from SMBs to Fortune 500 corporations. SysAid has offices around the globe, and its ITSM solutions are available in 42 languages. For more information, please visit

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SOURCE SysAid Technologies Ltd.