SYSAID WINS 2025 STEVIE AWARDS FOR SALES & CUSTOMER SERVICE AMONG OVER 2,100 NOMINATIONS ACROSS INDUSTRIES

TORONTO, Canada, March 17, 2025 /PRNewswire/ -- SysAid has won a Bronze Stevie Award in the Customer Service Department of the Year category in the 19th annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes nine of the world's leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 45 nations and territories, were considered in this year's competition. Winners were determined by the average scores of 176 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products, services, and solution providers.

"We are honored to be recognized by the 2025 Stevie Awards as a Bronze winner for the Customer Service Department of the Year category," said Asaf Goldstein, Director of Global Customer Care "This award is a testament to our team's constant dedication and commitment to delivering outstanding customer service to our customers."

SysAid's innovative use of AI in customer service has been instrumental in earning this recognition. By harnessing the power of AI, SysAid achieved a 50% reduction in response times, a 25% decrease in repair needs, and AI contained 12% of support tickets, delivering smarter and more efficient service. The judges applauded the company's thoughtful implementation of AI, ensuring frontline agents were trained to work alongside the technology. This balance of innovation and workforce development reinforced SysAid's commitment to both customer experience and employee growth, setting it apart in a highly competitive field.

Stevie Awards president Maggie Miller stated, "The outstanding scores awarded to this year's Stevie winners reflect the exceptional levels of achievement they demonstrate. We proudly join the judges and the entire Stevie Awards community in congratulating and celebrating the winners on their accomplishments."

About SysAid

SysAid's mission is to liberate organizations by putting AI to work for them and their people. SysAid is on a mission to liberate organizations by putting AI to work for them and their people. We orchestrate service management across organizations with generative AI that taps into specialized data accumulated from thousands of customers and millions of users. With zero setup requirements, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues. With intelligence and ease infused into the workday, productivity thrives so that employees can focus on what they're meant to do, and organizations are free to fulfill their purpose.

With over 5,000 customers, SysAid partners with organizations ranging from small businesses to Fortune 500 enterprises across 140 countries. For more information, please visit www.sysaid.com

About The Stevie® Awards

Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of the 19th annual Stevie Awards for Sales & Customer Service include The Brooks Group, Sales Partnerships, Inc., Support Services Group, and ValueSelling Associates, Inc.

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SOURCE SysAid