TCL's Excellence In Customer Service Recognized With Prestigious Awards

CORONA, Calif., Feb. 28, 2019 /PRNewswire/ -- TCL^®, one of the world's best-selling and America's fastest-growing television brand, has won Gold, Silver and Bronze Stevie^® Awards across six Customer Service categories at the 13th annual Stevie Awards for Sales & Customer Service. More than 2,700 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition. 

"Since day one at TCL my goal has been to lead a world-class team dedicated to providing our customers with the best experience possible, so it makes me extremely proud to see their hard work being recognized," said Chris Luna, Director of Customer Advocacy, TCL. "The quality of service that this team delivers is so important to our customers and absolutely critical to our bottom line. In a very short time, TCL has aggressively climbed the ranks of top consumer electronics brands and I'm excited to further solidify TCL as a successful company that always puts the customer first."

In 2015, TCL restructured its After Sales Service leadership team which was renamed to support their mission of Customer Advocacy. This structure and focus allowed for dramatic gains in Customer Satisfaction, Customer Loyalty and First Contact Resolution. However, the organization is always analyzing its product support system to fine tune the processes and exceed customer expectations.

"TCL is focused on not only delivering premium products, but we are committed to our users and making sure they receive a best-in-class experience overall. Supporting those users plays a significant role in our success story," said Chris Larson, Senior Vice President, TCL. "From our award-winning TCL Roku TV to our award-winning customer advocacy team, TCL has been consistently recognized as one of the best brands in the market. As a global powerhouse and the fastest-growing TV brand in North America, we are honored by the Stevie Awards and the recognition and endorsement of our efforts that comes with these awards." 

The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world's leading business awards programs, including the prestigious American Business Awards^® and International Business Awards®.

"All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition," said Stevie Awards President and founder, Michael Gallagher.

Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Additional details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales. 

TCL Customer Advocacy representatives were awarded Stevie® Awards in the following categories:

Gold Stevie® Award
Category: Contact Center Manager of the Year
Winner: Joyce Surujbhan, TCL Knowledge & Quality Manager

Silver Stevie® Award
Category: Customer Service Leader of the Year
Winner: Chris Luna, TCL Customer Advocacy Director

Category: Woman of the Year in Customer Service
Winner: Joyce Surujbhan, TCL Knowledge & Quality Manager

Category: Front-Line Customer Service Professional of the Year - All Other Industries
Winner: Mario Campanile, TCL Technical Support Engineer

Bronze Stevie® Award
Category: Back-Office Customer Service Professional of the Year - All Other
Winner: Denver Dublada, TCL Technical Support Engineer

Category: Contact Center Leader of the Year
Winner: Chris Luna, TCL Customer Advocacy Director

About TCL 
Already one of the world's best-selling consumer electronics brands, TCL is now the fastest-growing TV brand in North America. TCL (The Creative Life) was founded more than 35 years ago and prides itself on delivering high quality products featuring stylish design and the latest technology. With extensive manufacturing expertise, a vertically integrated supply chain, and state-of-the-art panel factory, TCL offers innovative televisions, including the award-winning TCL® Roku TV™.

For additional product information please visit www.tclusa.com.

About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

Sponsors of the 13th annual Stevie Awards for Sales & Customer Service include Sales Partnerships and ValueSelling Associates.

TCL is a registered trademark of TCL Corporation.
Roku is a registered trademark and Roku TV is a trademark of Roku, Inc. in the U.S. and in other countries.

SOURCE TCL

Related Links

http://www.tclusa.com