ORANGE PARK, Fla., Jan. 28, 2015 /PRNewswire/ -- Tech Ambience today announced the opening of a Florida-based call center division especially designed to meet the customer service and product sales needs of the business marketplace (www.techambiencecallcenter.com). The division utilizes specialized, propriety software for conducting, reporting and monitoring of campaigns coupled with on-going, executive level management of all projects. All staff is US-based and work from Tech Ambience's Florida offices.
"During the course of our work, my colleagues and I have always been amazed that finding professional level call centers has been so difficult," said Prem Anand, Tech Ambience CEO. "A call center can be the key to developing new business and is often the first direct contact a company has with its customers. In our view, for a project to be successful, a call center has to be an ongoing partner in the whole process, not just a bank of callers working from a script."
The principals of Tech Ambience, a Florida-based IT support, development and services company, have worked with some of the largest firms in the US. Tech Ambience currently provides software and development services to the military, as well as business clients.
"Our own experience has shown that a call center providing customer support and product sales development to businesses has to be a participant in the process; to take co-ownership of a project and work with each client as a partner dedicated to the success of the campaign," continued Anand.
"To that end, we have in place proven, proprietary software that not only runs our call center projects but provides our clients with 'to the second' accurate reports and analysis on every aspect of their campaign, including per result costs. The other part of our process is to put a management team in place for each project. They work closely with each client, particularly in the beginning, to make sure their project is on track. The goal is close communication, to catch problems while they are still small and to suggest and make campaign revisions as may be required to insure success."
Anand went on to relate that the quality of staff in the call center was a core element. "All of our call center staff live in Florida. Many of them are from military families, something we feel strongly about. We never outsource; all of our call center work is done by our caller team in our Florida offices. The executive team managing the call center and it's projects have significant career experience in corporate marketing and customer service."
As part of its service to business clients, Tech Ambience's call center division will provide end-to-end list management and a technical team that can link call center work and results to virtually any client phone or CRM system, should a project require it.
"From our own work, we know how difficult it is to find a professional, reliable, top level customer service and sales development call center," Anand concluded. "Our call center is designed to offer the seamless, successful, hassle-free experience for business clients that so often has been missing."
About Tech Ambience
Tech Ambience is a respected provider of high-level software development and support to Fortune 1000 clients and the military. For more information on the Tech Ambience Call Center Division, Please visit www.techambiencecallcenter.com
SOURCE Tech Ambience