SAN JOSE, Calif., April 28, 2011 /PRNewswire/ -- The Art of Service, one of the world's premier IT service framework companies, has expanded its cloud computing certification pathway to make it more comprehensive and applicable to IT customer service.
The Art of Service is one of the most trusted sources globally for the career-driven IT professional.
Founder and COO Ivanka Menken has spearheaded the company's Cloud Computing Certification Scheme that is becoming the industry benchmark.
"Our cloud computing pathway is unique within the industry because it helps people to understand what it means to deliver services via cloud technology," Menken said. "One thing most IT professionals forget with cloud computing is that they have a one-on-one relationship with the clients, and mistakes are visible to the entire world."
The trend in cloud computing is specializing services that focus on important areas including risk management, storage, standards, infrastructure, platforms, applications and clients.
Menken said that cloud computing includes the technology used that is independent from the location of the business processes.
The Art of Service has a comprehensive offering of education solutions geared toward the busy IT professional. AOS instructors are experienced in classroom-style delivery, boardroom-style executive coaching, on-the-job training and online virtual support for remote students.
The AOS team has nearly 30 years of experience in educating IT professionals, with expertise including:
- IT Service Management with ITIL ®
- Cloud computing
- Standards for the IT Industry: ISO/IEC 20000 and ISO/IEC 27000
- Help desk pathway
- Customer service for IT Professionals
- HR management
- Career development
Photo: The Art of Service Founder and COO Ivanka Menken
About The Art of Service
As a cutting-edge IT service framework company, The Art of Service is leading the way in providing high end, client-focused books, toolkits and online and classroom education programs. It has served more than 800 corporate clients and 500,000 individual clients and students in 87 percent of the world's countries. For more information, please visit http://www.theartofservice.net.
JW Public Relations
SOURCE The Art of Service