The Key To Conquering Call Center Chaos To Be Revealed In ICMI Webinar

Sep 25, 2012, 09:00 ET from International Customer Management Institute (ICMI)/UBM Live

COLORADO SPRINGS, Colo., Sept. 25, 2012 /PRNewswire/ -- The International Customer Management Institute (ICMI) has opened registration for a complimentary webinar that will divulge how ICMI's accredited training and certification program can provide the necessary skills and knowledge to work more efficiently and effectively in a call center environment.

This webinar - Conquering Chaos In Your Center Through Professional Training & Certification - is scheduled to take place on Tuesday, October 2, 2012 at 10 AM Pacific / 1 PM Eastern time.

Presenters will include Linda Riggs, Strategic Training Director for ICMI, Todd Piccuillo Sales Director of Training and Certification for ICMI, and Todd Hixson, Operations Manager for Intuit.

"Based on the feedback we've received from those who have completed the program, we feel confident that our Professional Certification Program gives contact center professionals the expertise they need to initiate important and critical changes within their centers," Joy Sobhani, Professional Development Director for ICMI. "Through this webinar, we'll provide an overview of just some of the ways this program can make a huge difference when rolled out within a contact center."

Though registration is complimentary, advance registration IS required. Interested parties can register this webinar here, and will receive a reminder prior to the webinar live date of Tuesday, October 2 at 10 AM Pacific / 1 PM Eastern Time.

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit

ICMI is a part of UBM (, a global live media and B2B communications, marketing service and data provider.



SOURCE International Customer Management Institute (ICMI)/UBM Live