BOULDER, Colo., Dec. 17, 2010 /PRNewswire/ -- Every consumer knows that reliable, updatable antivirus and antispyware software is one of the keys to creating a safe, secure online environment at home and at the office. But how do you know you're really getting the best solution available?
The short answer: Read the reviews.
By looking at a company's internet security reviews and awards, you can determine what industry leaders think about its products – and find how consumers feel about the services they've received. To do this, you could spend hours poring over articles and researching consumer advocacy sites – but the faster and easier way to find out what people really think about a software or service is to check the company's online press room.
Security companies like Webroot generally house information about their Internet security awards, antivirus reviews and certifications in their press centers-- from big-name magazines, leading organizations and small, but powerful, groups with a relevant industry focus.
Once you've gotten information about a company's antispyware reviews in its press room, browse the site and find out what its real-life customers have to say about its products and services. Not only will this give you a balanced view from the experts and the consumers, but if the antivirus reviews were overly technical, this will give you the chance to read, in laymen's terms, what people really think of the product.
As a final step, take a look at the company's customer service options and consider these questions:
- Do they offer easy-to-find FAQs?
- Can you chat live online with a representative?
- Can you reach someone by phone during convenient hours?
- Can you open an online support ticket and expect a response within a reasonable amount of time?